Abstract

ABSTRACT This study explores the user needs of Chinese mature adults for intelligent heated clothing by using the Kano model to develop a comprehensive framework for investigation purposes. An analysis of the attributes which are categorised as ‘Must-Be’, ‘One-Dimensional’, ‘Attractive’, and ‘Indifferent’ is carried out, which provides critical insights into the priorities of ageing consumers. The user needs for intelligent-heated clothing are categorised into five types: psychological, psychological, functional, aesthetics and consumer needs, which are then placed into a four-quadrant diagram for better and worse scoring. Moreover, the impacts of satisfaction and dissatisfaction towards the different items are estimated and ranked. As such, the needs of the respondents can be determined systematically. This research work serves as a source of reference for furthering the development of intelligent-heated garments, and contributes to enhancing user satisfaction and the success of smart clothing tailored for the mature adult population.

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