Investigation and analysis of the influencing factors about nurses′ professional image impacted on nurse-patient relationship

Abstract

Objective To investigate and analyze the patients′ needs of nurses′ professional image, in order to promote the harmonious development of nurse-patient relationship. Methods We selected 500 patients by convenient sampling method who were hospitalized in Department of Respiratory Medicine more than 3 days from July 2010 to June 2012, and the patients were surveyed by the demands of nurse′s professional image questionnaire. Results A total of 500 questionnaires were distributed and 494 of them collected with effectively collective rate 98.8%. Among 494 patients, 70.45% of them did not accept nurses eating snakes during work; 60.12% of patients preferred to receive treatment from the same nurse; 77.51% of them believed the communication just required to understand the meaning when nurses provided services; 99.80% of them did not agree with nurse′s heavy makeup during working time; 74.29% of them accepted nurse wearing not too exaggerated accessories; 80.57% of them accepted treatment from nursing interns; 93.39% of them did not have conflicts with nurses; 45.35% of them believed nurse′s words with out any doubts; 54.05% of them asked for smile when nurses provided services. Conclusions The nurse′s professional image should be enhanced, and nurses should pay attention to building up a good professional image, so as to enhance the nurse′s integral professional image and reduce the nurse-patient conflicts and the social pressure of nursing staffs. Key words: Nurse; Professional image; Nurse-patient relationship; Service requirement