Abstract
<p><em>Improving the utilization of ICT is one of many solutions proposed by The Municipal Government of Bandung to overcome urban problems. In its entirity, the concept is well-known as Bandung Smart City. There are many Smart Government programs that have been implemented in Bandung. One of them is Performance Information System of Bandung Juara or known as SIP Bdg Juara. But the acceptance of SIP Bdg Juara are relatively low. Furthermore, not all of the citizens have thoroughly understood the system. Hence, it is important to find out the acceptance of this website.</em></p><p><em>This research uses modified UTAUT 2 model which was taken from the UTAUT 2 Theory by Venkatesh et al. (2012) that consist of seven main variables; Performance Expectancy, Effort Expectancy, Social Influence, Facillitating Conditions, Hedonic Motivation, Price value, and Habit. Moreover, two moderating variables of Age and Gender were also involved. This research used SEM-PLS method to analyze the data. For the data collection, questionnaires were distributed to 400 residents living in the city of Bandung as the respondents whether they have or have not participated yet in SIP Bdg Juara website. </em></p><p><em>Finally, this study found that the most influential factor of interest in using SIP Bdg Juara website is Price Value, followed by Hedonic Motivation and then Habit in which all of those three factors have positive influence in both types of latent variables. While the variables affecting Use Behavior related to the use of SIP Bdg Juara wesite are Habit and Behavioral Intention. These findings are expected to provide valuable insights for The Government in improving the success rate of ICT-based governance programs.</em><em> </em></p><strong><em>Keywords: </em></strong><em>Bandung Smart City, Modified UTAUT 2</em>, <em>SIP Bdg Juara, Techonology Acceptance</em>
Highlights
The urban transition due to rapid population growth has resulted in many challenges of city planning, development and operations which stimulate the emergence of new ideas (Harrison and Donnelly, 2013)
The results of t-statistics on the hypotheses of H1, H2, H3 and H8 show that H0 is accepted, it means there is no significant influence of Performance Expectancy, Effort Expectancy and Social Influence on Behavioral Intention, and Facilitating Condition variable on Use Behavior
While the other hypotheses of H4, H5, H6, H7, H9, and H10 show that H0 is rejected or H1 is accepted which means that there is a significant influence of Facilitating Condition, Hedonic Motivation, Price value variables, and Habit on Behavioral Intention, and Habit and Behavioral Intention variables on Use Behavior
Summary
The urban transition due to rapid population growth has resulted in many challenges of city planning, development and operations which stimulate the emergence of new ideas (Harrison and Donnelly, 2013). Smart city is a concept created to solve the current city problems and will continue to be developed. Technology is not the only key component of the smart city concept, there are . No., December 2017 two other important components in it such as the society in terms of the creativities, diversities, and educations, as well as the supporting institutions such as the government and policies (Alawadhi et al, 2012). The relationship between the two components supported by ICT infrastucture will generate a very smart city. This can become the resource of the city sustainable development which will improve the life quality of the people (Alawadhi et al, 2012)
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