Abstract

This paper introduces a value improvement model (VIM) for repetitive processes applicable to any business where people and/or plant provide a service to support the overall business objective. Arguing competitive advantage can be realised through different amalgams of productive and strategic resources, the VIM introduced focuses on aligning resource bundles and influencing factors creating efficacious, efficient and effective processes by applying Lean thinking and Six Sigma tools and techniques more holistically. The research methodology taken incorporated a case study approach complimented by the action research process of planning, observing and reflecting summarized as an action case study research design. The case study data presented examines the possible improvements to an Extrusion manufacturing process that are achieved through the adoption of the VIM. The m-VIM is introduced as a useful tool for a visual and systematic framework that enables managers to understand, assess and improve repetitive processes within their businesses.

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