Abstract
The introduction of resale-based competition in international direct dialing services in January 1999 triggered a round of extremely fierce competition in Hong Kong's IDD market. In response, both the incumbent operator and new entrants had to adopt aggressive strategies to defend or gain market share. This article reports on an intensive experiment on IDD quality provided by the major IDD operators in Hong Kong after this phase of deregulation. Based on 1790 successful IDD calls to the 10 most popular destinations from Hong Kong, the IDD quality of the major operators was benchmarked. The experiment revealed some interesting findings with significant implications for telecommunications deregulation.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
