Abstract
This is an operational feasibility study on a logistics operator of a supply network of food service. The paper shows an application of concepts of innovation in services and how they can contribute to the operational efficiency gains in the supply network. It is demonstrated through the consolidated data that there was added value in the supply network due to a 50% increase in operational efficiency. The problem discussed in the paper focuses on the transport process upstream of the network, between suppliers and logistics operators. The article highlights the change in the transport process, which has gone from receiving, model Cost, Insurance and Freight (CIF), for scheduled collection and milk run, model Free on Board (FOB). On the other hand, the article discusses how the concepts of innovation in services can influence the operational improvements in food service supply network.
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