Influence of Social Support and Resilience on the nurse Job Performance

Abstract

A descriptive study to determine the effect of social support and resilience of nurses on the job performance of nurses. This is a descriptive survey research to identify the correlations of nurse job performance with social support and resilience among nurses, and to identify the factors affecting nurse job performance. The survey subjects were 183 nurses. The collected data were analyzed with the SPSS/WIN 23.0 program, using the descriptive statistics, Pearson's correlation coefficient and Stepwise multiple regression analysis. Social support was scored as 3.62±.50, resilience was scored as 3.38±.49, nurse job performance was scored as 3.63±.52. Nurse job performance had a significant positive correlation with social support (r=.383, p<.001) and resilience (r=.545, p<.001). In addition, there was a significant positive correlation between social support and resilience (r=.484, p<.001). The variable that has the greatest effect on the nurse job performance of the subjects was resilience (β=.44, p<.001), followed by position higher than head nurse (β=.13, p<.033), social support (β=.16, p=.007), fixed working hours or other working patterns (β=.13, p=.042). In addition, resilience, positions, social support and working patterns explained about 37 percent of the nurse job performance (F=34.71, p<.001, R2=.37, Adj-R2=.35). All these results of this study suggest that higher resilience and social support levels, positions higher than head nurse in comparison with staff nurses and fixed working hours or other working patterns rather than shift work lead to a higher nurse job performance level. It is necessary to change the hospital environment that can enhance the resilience and social support of nurses. There is a need for an effective nursing staff management that can help improve nurse job performance.