Abstract
The objective of the research described in this paper was to develop an understanding of the issues affecting the use of large passenger ships by older and disabled people. This paper refers to the special requirements of vision impaired people when booking and travelling on large passenger ships. When investigating their needs it was discovered that there were particular problems with the provision of appropriate information to new ferry users and with the provision of information to enable a vision-impaired person to travel round the ship. The research served to highlight the need for information at all stages of a journey to be accessible to all potential passengers.
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