Abstract
The paper analyses the features of public coastal liner shipping, public transport services in Croatia and the Croatian seaport system. Business processes within the system of public line transport services are analyzed – the management process, the fundamental process (transportation) and the support processes. The shortcomings of the existing system are stated, and improvement of the system by using information technology is proposed. The authors present the necessary adaptations of the public coastal liner shipping system with the goal of increasing system functionality, and the development of management tools (and the public coastal liner shipping services in general) by information system implementation – the appropriately designed information system, combined with standardized system elements. Such system will ensure a higher level of efficiency, together with stability and business continuity.
Highlights
The need to increase the efficiency of the national system of public maritime transport services management derives from the characteristics of the environment, i.e. wider economic environment
The paper analyses the features of public coastal liner shipping, public transport services in Croatia and the Croatian seaport system
The authors present the necessary adaptations of the public coastal liner shipping system with the goal of increasing system functionality, and the development of management tools by information system implementation – the appropriately designed information system, combined with standardized system elements
Summary
The need to increase the efficiency of the national system of public maritime transport services management derives from the characteristics of the environment, i.e. wider economic environment. The national public coastal liner shipping system is of strategic importance for Croatia, because it is the prerequisite for transport connection of the islands, and the demographic trends and economic development (tourism in particular). For these reasons the state pays special attention to this public transport system, and sets the minimum requirements. The central managing and administrative body of the system is the Coastal Liner Service Agency (Agencija za linijski obalni pomorski promet), a non-profit legal entity that is engaged in the tasks related to concession granting for public transport on national lines, and other tasks defined by the Act. The establishment of the public transport system is based on the following principles:. The required data/reports are distributed to other relevant entities or stakeholders involved in the process of accepting the vessels
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