Abstract
Part One 1. Improving as Science, David M. Berwick. 2. The Applicability of Industrial Quality Management Science to Physicians' Clinical Decisions, David Blumenthal. 3. Continuous Quality Improvement and the Physician Building Bridges with Outcome Research, Sheldon Greenfield. 4. Industrial Quality Management Science and Outcomes Research: Responses to Unwanted Variation in Health Outcomes and Decisions, Albert G. Mulley, Jr. Part Two 5. Applying the Statistical Methods of Continuous Quality Improvement to Primary Care: Hypertension, Duncan Neuhauser. 6. Blood Pressure Variability: Beyond the State-of-the-Art, Glen L. Laffel. 7. What is TURP? Controlling Variation in the Performance of Clinical Processes, Brent C. James. 8. Physician Involvement in Quality Improvement: Issues, Challenges, and Recommendations, Steven M. Shortell. 9. Approaches to Involving Physicians in Total Quality Management: Results of a Study, David Blumenthal, Jennifer Edwards. 10. Policy Challenges in Promoting Quality Improvement, John R. Ball. 11. Total Quality Management and the Physician: Perspectives and Possibilites, David Blumenthal.
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