Abstract
The process of continuous improvement in product design portfolios uses the PDCA cycle, while the iteration process is carried out to obtain optimal and validated results and to increase the level of maturity of the product. Eliminating defects in TAD® installed at PT. YYY is able to improve the “cooling time” performance. Improved cooling time performance also resolves problems that occur in the production of Hair Care at PT. YYY and improve global product efficiency. On the other hand this also completes the “Problem Resolution Customer System” ticket on behalf of PT. YYY The solution produced has been through several discussions ranging from brainstorming all parameters that cause problems, the process of gathering RCA (Root Cause Analysis) to look for the potential impact of all parameters found during the brainstorming process through Fish Bond Diagram analysis techniques to obtain potential solutions. In terms of product portfolio management also minimizes the impact of this happening again in the future which can have negative effects related to the company’s name, additional costs for product repairs that increase problems and minimize losses from customers
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