Important factors influencing the successful implementation of electronic tenders based on the perceptions of consultants, contractors and project owners in Palu

Abstract

The implementation of e-tenders requires readiness from the aspect of human resources, technological and management capabilities and organizations. To find out the factors that influence the success of the e-tender for construction services in Palu, this research was conducted by involving stakeholders involved in the implementation of the e-tendering, namely consultants, contractors and project owners. Data were collected on the basis of questionnaire survey using Likert scale of 6 and 28 Critical Success Factors (CSFs) were used in the questionnaire survey. The total number of questionnaires distributed was 163, of which 119 were returned, giving a 71% response rate. Data were analyzed using Relative Rank Index (RRI) technique and the Spearman Rank Order Correlation statistical test among three categorical samples. The results show that there is no difference among RRIs’ consultants, contractors and project owners. It is also concluded that the successful implementation of electronic tenders is influenced by factors related to Availability of reliable, affordable, and fast internet services, Availability of reliable ICT infrastructures and computer equipment, Building positive workplace and knowledge sharing culture and also Regular education and training to develop the competence and capability of electronic tendering procedures and requirement