Implementation of Six Sigma DMAIC methodology for increasing the competitiveness of SMEs in Ethiopia

Abstract

Six Sigma has gained wide acceptance as an improvement methodology to enhance the organization competitiveness in market. For SMEs building a competitive advantage is a difficult task. Changes in the economic environment affect the way such entities perceive factors which could help them not only survive on the market but shape their competitiveness. In the period of significant economic turbulence, the factors that play a major role in shaping the competitive market position are company image (product brand) and lower product price. This study uses Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) approach as a framework to identify, quantify, and eliminate sources of variation in Meseret Gabi Machinery Metal Works Enterprise in Dessie (Ethiopia). This helps to improve the competitiveness of the enterprise in the market place by addressing the complaints and requirements of the customer continuously.