Abstract
This paper analyses the implementation of quality management systems into small-scale engineering companies in Croatia. This paper attempts to account for the importance of implementation of an integrated quality system in accordance with ISO 9000 and an environmental management system in accordance with ISO 14001. The benefits of implementing the ISO 9001 norm as a preparation of introducing the ISO 14001 norm will be shown on the example of a small-scale engineering company. This paper emphasizes that it is precisely the periods in the process of acquiring ISO 9001, as well as the time necessary to collect the information and knowledge leading to a decision to enter into the process of ISO 14001 certification, that are potentially very significant for the company.
Highlights
Today there is a large variety of quality norms developed for almost all areas of human activity
Guidelines, instructions and tips proposed by norms aim to "lead" a company that wants to establish a quality system according to ISO 9001 up to the fulfillment of and compliance with the requirements that the company should adopt
Companies that called a halt to develop a strategy of quality business after obtaining certification were considerably behind the times, the financial aspect and the quality of performance
Summary
Today there is a large variety of quality norms developed for almost all areas of human activity. It helps the company to achieve its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control of processes" [15] Another type of audits, in the literature cited as a second-party audit, is usually carried out by the client/customer in businesses of its suppliers to ensure that the supplier meets contractual requirements. Should strive to constantly improve all processes by minimizing all surpluses and costs, which should lead to competitive products and services and increasing profits Such claims are potentially correct only in the event that the company's leadership understands how to operate in accordance with the requirements and guidelines even after certification, and if they take action necessary for constant improvements at all levels in the company. Today it is common to integrate the quality management system and the environmental management system
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