Abstract
Total quality management involves integrated and dynamic processes. Previous researchers have endeavoured to examine the relationship between TQM and organisational performance by untangling the major components of the TQM, such as learning capabilities and process and product innovations. However, past studies have neglected to examine the mediating impact of both organisational learning capabilities and innovations on the relationship between TQM and organisational performance. In the present research we explored the mediating impact of organisational learning and innovations on the TQM-performance relationship. Our results revealed that TQM has a positive and significant association with both organisational learning and innovations. Moreover, organisational learning and innovations were positively and significantly associated with organisational performance. Findings also revealed that TQM-performance is greater when mediated by learning and innovation compared to direct influence of TQM on organisational performance.
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