Abstract
Organizational citizenship behavior is an important element in an organization. If employees feel dissatisfied with work situations,, it will lead to higher turnover intentions in the company. This study aims to explain the influence of organizational climate, job satisfaction, and work loyalty on organizational citizenship behavior in Jimbaran Bay Seafood Café (JBS) Kedonganan. The respondents in this study were all 58 employees. The sampling technique uses saturated sampling. The method of data collection is done by the method of open interview and questionnaire. The analysis technique used is multiple linear regression. The results of the analysis show that organizational climate, job satisfaction and work loyalty have a positive and significant effect on organizational citizenship behavior. The results of this study reveal the importance of management in considering how much organizational climate, job satisfaction, and work loyalty in influencing the level of organizational citizenship behavior (OCB)
 Keywords : organizational climate, job satisfaction, job loyalty, organizational citizenship behavior
Highlights
Organizational citizenship behavior is an important element in an organization
This study aims to explain the influence of organizational climate, job satisfaction, and work loyalty on organizational citizenship behavior in Jimbaran Bay Seafood Café (JBS) Kedonganan
The results of the analysis show that organizational climate, job satisfaction and work loyalty have a positive and significant effect on organizational citizenship behavior
Summary
Jumlah tertinggi terletak pada tingkat pendidikan terakhir SMA/SMK sebanyak 40 orang atau sebesar 69,0 persen. Hal ini menunjukkan bahwa Jimbaran Bay Seafood Café (JBS) Kedonganan tidak mengutamakan skill, pendidikan, dan keahlian namun lebih mengutamakan kemauan untuk bekerja. Sebagian besar responden pada penelitian ini memiliki masa kerja antara 1 sampai 5 tahun, yaitu sebanyak 38 orang atau sebesar 65,5 persen. Hal ini menunjukkan bahwa karyawan Jimbaran Bay Seafood Café (JBS) Kedonganan di dominasi dengan karyawan yang memiliki masa kerja 1 sampai 5 tahun artinya karyawan menunjukkan tingkat loyalitas cukup baik yang disebabkan berbagai faktor seperti kesejahteraan karyawan, rasa nyaman dan pekerjaan yang disenangi oleh karyawan. Hal ini menunjukkan bahwa karyawan Jimbaran Bay Seafood Café (JBS) Kedonganan didominasi karyawan berusia produktif antara 18 sampai 27 tahun, di mana pada Jimbaran Bay Seafood Café (JBS) Kedonganan memiliki sistem kerja dua shift yaitu pagi dan sore hari sehingga menyebabkan membutuhkan karyawan yang produktif dan kreatif dalam bekerja
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