Abstract
In today’s challenging and complex world, organizations success depends on productivity, continuous improvement in all dimensions and reforming the pattern of resource utilization. Therefore, organizations, while considering restrictions, should focus on the most effective factors or so-called critical success factors. This paper intends to identify and prioritize the critical success factors, among other, factors influencing success of the organization, using hierarchical analysis and application of tools and related software. Analytic Hierarchy Process provides the possibility to compare the factors via creating matrix of paired comparisons. The case study in this research includes identifying the critical success factors and prioritizing them in Iran Argham Company. Finally, among the results presented, five critical success factors are identified from the forty influential factors. These five factors account for about seventy percent of the organization’s success. It should be noted that most studies conducted in this area focuse on the certain processes and special systems rather than study on the organization as a whole unit. This model can also be generalized to all organizations, including SMEs, and would provide remarkably valuable approaches, especially in competitive markets. Keywords: key success factors, strategic management, critical success factors, AHP. JEL Classification: M10, M14, L21, C44
Highlights
With the advent to the third millennium, the world is undergoing the rapid changes
In addition to the detailed and rigorous analysis of the internal, external and competition factors, has special attention to productivity and continuous improvement in all dimensions and reforming the pattern of resource utilization. This subject is more effective, in organizations that are faced with limitation in resources, and don’t have the ability of capitalization on all different dimensions of success. These organizations should focus on the effective factors or the so-called key success factors, according to their limitations
The focus of this paper is to identify the key success factors by using the Analytic Hierarchy Process (AHP) as a useful tool to prioritize of factors and in order to provide an appropriate model, respectively
Summary
With the advent to the third millennium, the world is undergoing the rapid changes These changes are visible in many areas, such as technology and the intensity of environmental complexities, and its result has been the emergence of organizations such as the rapid reaction. In addition to the detailed and rigorous analysis of the internal, external and competition factors, has special attention to productivity and continuous improvement in all dimensions and reforming the pattern of resource utilization. This subject is more effective, in organizations that are faced with limitation in resources, and don’t have the ability of capitalization on all different dimensions of success. The focus of this paper is to identify the key success factors by using the Analytic Hierarchy Process (AHP) as a useful tool to prioritize of factors and in order to provide an appropriate model, respectively
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