Abstract
Literature suggests that human resources of non-profit hospitals (NPHs) present features that could potentially reach any expected organizational performance even when the attention to human resource management (HRM) are often low in non-profit organizations. Nowadays ambitious organizations strive to obtain a profitable performance that is also innovate and do it through building an organizational culture (OC), while for NPHs a positive culture is given by their human resources traits. However, there is not enough literature to understand how these three variables behave together. This study aims to explain the influence of HRM on IP mediated by OC. The research model was assessed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The results support all the stated hypotheses. Both, HRM and OC are moderately strong predictors of IP, and OC mediates partially and in a complementary way the relationship between HRM on IP. An importance-performance map analysis (IPMA) was performed to expand the PLS-SEM results. The OC indicators show greater importance to explain IP, consequently, they are the most relevant indicators to initiate management actions by NPHs. The influence of HRM on IP represent an opportunity for NPH as it implies an affordable investment in comparison to the cost of technological solutions for enterprises.
Highlights
Non-profit hospital (NPH) is a governmental or private organization that orient their services to low-income population
NPH’s patients are not expected to have the money to pay for advanced medical care, medical advancements have a great deal with providing effective treatment and covering a wider scope of illnesses than regular medicine does
The kurtosis values varied between −0.778 (HRM–4) and 0.223 (OC–1), while the skewness coefficients fluctuated between −0.723 (OC–1) and 0.057 (HRM– 8), that are below the limits indicated by Hair et al (2019b)
Summary
Non-profit hospital (NPH) is a governmental or private organization that orient their services to low-income population For this reason, NPH’s patients are not expected to have the money to pay for advanced medical care, medical advancements have a great deal with providing effective treatment and covering a wider scope of illnesses than regular medicine does. The organizational IP has redesigned cost structure that make products and services more affordable and accessible (George et al, 2015) For this reason, social innovation represents an opportunity to democratize access to basic medical services (Michelini, 2012; Christensen et al, 2015) through the implementation of innovative solution in non-profit hospitals. Non-profit organizations orient their IP to social innovation that leads to aims more aligned to their users’ expectation (Westley et al, 2014; Phillips et al, 2015)
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