Abstract
With increasing automation of technical processes in many man-machine systems, operators perform monitoring and supervisory functions. Often there is information that competes for their attention to be dispatched. We investigate operator strategies in such tasks by making use of a simulator and we searched for a description of human behaviour in such binary task situations by suitable models, based on queuing theory. In dispatching binary demands with equal priority we found different rejection strategies, by which the operator tries to face the overload situation. Demands with different priority are dispatched in sequence.
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