Abstract
This paper examines the relationship between quality management and human aspects (empowerment, recognition, personnel policies and effects on employees) in Spanish certified firms. It studies: (a) the importance of these aspects for quality improvement, and (b) whether certified firms which are more advanced in quality management and have a better performance show a higher degree of implementation of human aspects. The paper shows that this relationship exists and that certified firms with a greater extent of quality management do show a higher interest in human aspects. Therefore, human aspects are necessary to improve quality management in this kind of firms.
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More From: The International Journal of Human Resource Management
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