Abstract
Heuristic evaluation is a cheap tool with which one can take qualitative measures of a product’s usability. However, since the methodology was first presented, the User Experience (UX) has become more popular but the heuristics have remained the same. In this paper, we analyse the current state of heuristic evaluation in terms of heuristics for measuring the UX. To do so, we carried out a literature review. In addition, we had a look at different heuristics and mapped them with the UX dimensions of the User Experience Questionnaire (UEQ). Moreover, we proposed a quality model for heuristic evaluation and a list of quality criteria for heuristics.
Highlights
The term User Experience (UX) wasn’t officially defined until 2010 in DIN EN ISO 9241-210
Within the scope of this paper, we have examined the status of research regarding heuristic evaluation
We have focused on heuristics to measure UX
Summary
The term User Experience (UX) wasn’t officially defined until 2010 in DIN EN ISO 9241-210. As defined in DIN EN ISO 9241-10 in 1995, was regarded as the contemporary paradigm. There are various methods to ensure good usability, such as laboratory or field studies, which are often time-consuming and expensive. With heuristic evaluation [3], a type of expert-based evaluation has been established which requires no participants and is inexpensive as well as quick to carry out. With this method, systematic results can be targeted. Heuristics ensure that certain, desired characteristics of an object being investigated that lead to positive usability are examined
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