Healthcare Operations Management: Optimizing Patient Flow and Quality Care in India

Abstract

Patients' preferences changed from general practice to sub-specialty practice because there was no referral system in place. Most people would rather speak with a medical expert. The cheap medical tariff may make it easier for patients to see a doctor. Patients can see a doctor for even less money thanks to medical insurance companies. In addition, the cost of a doctor's appointment remains the same regardless of how straightforward the case may be. It fosters competition between general practitioners and experts, with the belief that the latter are superior. In addition, confusion and repeated visits to the doctor are caused by a patient's lack of trust in medical professionals and their ignorance of medical procedures. Social Security recipients' hospitals are overworked. The quality of services decreases as the patient base grows. Equipment and facilities are ageing out of date. Providers are forced to restrict their flexibility and ability to adjust to the unique needs of their patients due to staffing shortages and scheduling constraints. Physicians may be forced to refer patients to paramedical departments instead of doing a complete examination in order to deliver a proper diagnosis due to the rising demand for medical services. The current study, which makes reference to India, focusses on healthcare quality management strategies in multispecialty hospitals.