Abstract
Listeners evaluate well-delivered presentations more positively than those that are poorly delivered. In today's world, presenters often face challenging questions and objections from listeners during or after their presentations. Surprisingly, while there are a number of theoretical reasons to anticipate that how presenters respond to objections and questions will affect listeners’ evaluations of speakers, little research has examined this. In two studies, we find that how presenters respond to questions and objections affects audience members’ evaluations of speakers as much or more than the quality of delivery of the presentation.
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