Gap Analysis between Employee's Behaviour and Performance in Banks: An Empirical Study

Abstract

Behaviour of a person has always been an interesting premise for everyone. This study examines the contentment level of employee's in banks. The study is based on employee's behaviour and its impact on their performance. Every employee is not able to understand the evaluating gap between his/her behaviour and performance. That is why the employee's by themselves are not able to improve. This empirical study was conducted to find out the relationship between employee's behaviour and their performance. Behavioural analysis of employee's was based on seven factors and employee's performance was based on five factors for improvement. The training helps to improve the behaviour of the employee's, which in turn also helps to increase the performance of employee's in the organisation. Behaviour and performance were analysed by carrying out pre training and post-training analysis and changes. A sample size of 153 employees’ was taken at basic level of banking industry. Mean Weighted Discrepancy Score (MWDS) and Regression were applied to analyse the results. The findings of the study showed that employee's performance is an important parameter required for improvement in banking services. The research provides important insights to banking organisations in redefining their employee's behaviour leading to better performance and subsequent improvement in their services.