Abstract
Abstract— Rapid of information technology development grow a new competitive environment. Including higher education, they need to improve their service quality in order to provide education service in more competitive. One of the ways of using information technology in higher education is the used of Academic Information System (AIS). AIS was developed to achieve the goals of the learning process which is one of vision and mission organization success factor. The measurement is needed to evaluate the quality of AIS. Functionality is one of the quality factors which is measured by observing the correlation between function and functional suitability. In this study, the quality of AIS functional suitability is measured using goal-oriented approach base on ISO/IEC 25010 in the perspective of a lecturer. The strategic plan of an institution is used as a reference to measure if the system used to have meet institution goals when using this approach. The result shows that the measurement using goal-oriented approach become more objective and suitable to the need of used AIS quality improvement for the institution than the measurement with ISO/IEC 25010 only. Keywords— Academic Information System, Functional Suitability, GQM, ISO/IEC 25010
Highlights
The changes of the outside environment of higher education require the higher education to rethink how the changes affect them as a social institution and how to interact with the changes (Boyce, 2002)
Academic information system (AIS) is an information system that developed for higher education academic activities which help the processing of students, lecturer, class/course, and administration data (Indrayani, 2013)
Functional appropriateness, define as how the software product can provide a set of function that appropriates for specific tasks and objective, has 4 attributes those are functional availability, functional completeness, functional suitability to the intended use, and user satisfaction
Summary
The changes of the outside environment of higher education require the higher education to rethink how the changes affect them as a social institution and how to interact with the changes (Boyce, 2002). AIS is known as a system that provides academic services and an electronic form that support learning-teaching process and organize the institution business processes in higher education. According to (Borque & Fairley, 2014), every measurement effort should be referred to the organizational goals and done by a set of measurement requirements established for the organization and the project This can be done by using the goal-driven measurement process which is done by 3 precepts, that is (a) measurement goals are developed from business goals, (b) evolving mental models reserve context and focus, and (c) Goal-Question-. Goal/Question/Metric (GQM) paradigm define as a process that helps organizations to concentrate their measurement activity based on their goals. This research will measure the functional suitability using goal-oriented approach base on ISO/IEC 25010 on AIS in the perspective of a lecturer. By using goal-oriented measurement, the results of measurement are expected to be more objective for the institution goals
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