From Civil Relations to Racial Conflict: Merchant-Customer Interactions in Urban America

Abstract

The 1992 Los Angeles riot, the boycotts of Korean-owned businesses, and the 1995 firebombing of a Jewish-owned store in New York's Harlem brought concerns about race and ethnic relations in black neighborhoods to the fore. Images of conflict seared into the public consciousness that black communities are fraught with racial animosity, with immigrant merchants pitted against black customers. The merchant-customer relationship has been cited as a catalyst to such conflicts. This image of conflict, however, is inconsistent with most merchant-customer interactions and does not reflect the full range of commercial life in black communities. Most merchant-customer interactions are civil and ordinary. Civil relations prevail because merchants foster civility, abate tensions, and thwart conflict. However, under conditions of extreme inequality, small events can trigger racial anger, and the symbolic significance of nonblack-owned businesses can become a stimulus of motivations for protest that leads to boycotts and firebombings. This study is based on 75 in-depth interviews of African American, Jewish, and Korean merchants and on 75 in-depth interviews with black customers and both participant and nonparticipant observation at five research sites in New York City and Philadelphia.