Abstract
In March 2020, FINRA began to transition its dispute resolution services to meet the needs of consumers and the securities industry while in the middle of a global pandemic. This paper details the ways in which FINRA was well prepared for the transition, as well as notes some difficulties in providing services in a new way. Ultimately, the paper encourages FINRA to maintain some online services, provide more training for neutrals, and evaluate online services for effectiveness and improvement.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
