Abstract
Patients /Family patients satisfaction is an indicator to assess the quality of a hospital. During the Covid-19 pandemic, several problems emerged related to the quality of information provision and services provided. The purpose of this study was to describe the family satisfaction of Covid-19 patients with the provision of information and services provided. This research is a quantitative observational descriptive study with a variable of family satisfaction of covid-19 patients with the information and services provided. The population in this study is the families (husband / wife) of patients who recovered and were treated in the Covid-19 Isolation Ward RSUP dr. Kariadi Semarang with totaling 40 people. Sampling was done by using purposive sampling technique and the resulting sample was 30 respondents. Measurement of variables using a questionnaire providing information and service delivery. The results showed that the average patient's family expressed satisfaction with the provision of information (> 30) and services provided (>42). Innovation is needed to further improve service quality so that service quality will be even better.
Highlights
Pembangunan di bidang kesehatan dewasa ini selain bertujuan untuk penyembuhan dan pemulihan juga untuk meningkatkan kesehatan dan mencegah timbulnya suatu penyakit di masyarakat
The results showed that the average patient's family expressed satisfaction with the provision of information (> 30) and services provided (>42)
Terima kasih yang setulus-tulusnya kepada responden yang telah bersedia meluangkan waktu untuk memberikan penilaian yang sangat obyektif terhadap pemberian informasi dan pelayanan yang diberikan serta teman-teman sejawat yang sudah membantu dalam proses penelitian ini
Summary
Pembangunan di bidang kesehatan dewasa ini selain bertujuan untuk penyembuhan dan pemulihan juga untuk meningkatkan kesehatan dan mencegah timbulnya suatu penyakit di masyarakat. Penelitian tersebut didukung penelitian lain yang juga menyatakan kepuasan pelanggan akan meningkatkan tingkat kunjungan ulang dan meningkatkan pendapatan suatu layanan kesehatan [7,9]. Penelitain menyebutkan bahwa semua aspek pada kualitas pelayanan yakni reliabilitas, responsivitas, empati, jaminan, dan bukti fisik memiliki pengaruh terhadap kepuasan pasien dan parameter yang paling penting untuk menilai kualitas pelayanan yang disediakan oleh penyedia layanan kepada pelanggan adalah kepuasan pelanggan [12].
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