Factors that affect the use of Malaysian e-learning websites by visually impaired users in the transfer of Islamic knowledge

Abstract

Aim: The aim of this research is to identify the factors that affect the use of e-Learning websites for VIUs in the transfer of knowledge. However, this paper focuses on the transfer of Islamic knowledge for VIUs through e-Learning websites in Malaysia.Method: Qualitative method through the use of interviews was used for this study. Respondents consist of three groups which consist of 14 VIUs, 14 Knowledge Providers (KPs) and 13 Service Providers (SPs) in 15 Malaysian institutions and organizations. Thematic analysis following inductive approach was used to analyze the data obtained from the respondents.Findings: Drawing upon analysis of the interviews, VIUs have identified four factors that affect the visually impaired user’s usage of Malaysian e-Learning websites for obtaining Islamic knowledge. The factors include social presence, user experience, ICT infrastructure, government and voluntary support.Implications/Novel Contribution: The findings from this pa per can be considered in the development of e-Learning websites in Malaysia that can be used by VIUs to learn Islamic knowledge effectively.