Abstract
Abstract Co-production emerges as a trend in the relationship between citizens and government, enabling participation in public activities. This study verified factors that influence citizens’ willingness to co-produce public safety, health, and environmental services in the Brazilian Federal District (Distrito Federal brasileiro - DF), as well as their profile and habits. A survey adapted from the works of Löffler et al. (2008) and Alford and Yates (2016) was performed, with analyses being made from Student’s T-Test, Spearman’s Correlation Coefficient, and linear regression models. From the responses of 360 inhabitants of the DF, it was found that citizens collaborate more with health, environment, and safety services, in this order, and that in the future they intend to co-produce more than today. It was concluded that the safer a citizen feels, the lower the willingness to co-produce; and the healthier one is, the greater the willingness to co-produce. It was also found that the time devoted to volunteer activities positively influences the willingness to co-produce in these three areas. The study illustrates the behavior of citizens willing to engage in the co-production of public services, gathering information for future researchers on the subject, and exploring variables not yet considered in other Brazilian co-production studies.
Highlights
The concept of co-production creates new parameters for the delivery of public services that, in the traditional view, should be produced exclusively by public agents who are responsible for all the work of creating and providing the service, while the citizen would assume the role of consumer and evaluator (Pestoff, 2006)
Assuming that the co-production of public services improves the quality of the service offered, improving both citizen satisfaction and satisfaction with public agents, as well as benefiting democracy itself (Pestoff, 2006), this study aimed to answer the following question: What factors influence citizens’ willingness to co-produce public safety, health, and environmental services, and what are the levels of this influence on co-production predisposition, both nowadays and ad futurum?
The general objective of the study was: To verify the factors that influence citizens in their willingness to co-produce the delivery of public safety, health, and environmental services in Distrito Federal (DF), as well as the profile and habits of these citizens
Summary
The concept of co-production creates new parameters for the delivery of public services that, in the traditional view, should be produced exclusively by public agents who are responsible for all the work of creating and providing the service, while the citizen would assume the role of consumer and evaluator (Pestoff, 2006). In the second decade of the 21st century, Brazil is turning its attention a little more to the need put forward by the NPG to bring together citizens, who were formerly just users of public services, and government – which was formerly just a public service provider. The concept of institutionalized co-production is defined by Joshi and Moore (2004) as “the provision of regular and long-term public services between state agencies and organized citizen groups, in which both make relevant contributions to service generation” “did not constitute a social security system close to the model known as the welfare state . “did not constitute a social security system close to the model known as the welfare state . . . , but only a few social welfare policies were implemented” (Gomes, 2006, p. 203), such as social and health care programs currently in force in the country (e.g. Bolsa Família – an income transfer program for poor families with children in school, auxílio BPC – disability and elderly support pension, universal healthcare access via SUS, etc.)
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