Abstract
ABSTRACT This study examines the overall importance of hotel selection factors as well as their importance for groups of travelers in Germany. Using a factor analysis, we identify 10 factors based on 35 attributes: expected service quality, comfort features, food and beverage, parking facilities, cleanliness, autonomy, business, security, economic value, and external presentation. We apply t-tests, one-way ANOVA, and Kruskal–Wallis tests to determine the differences in the rating of each factor with respect to demographic variables and travel characteristics. In descending order of importance, we find that cleanliness, economic value, and security are the three most influential hotel selection factors.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Journal of Quality Assurance in Hospitality & Tourism
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
