Exploring the Relationship Between Acceptance and Usage Intention of Smart Mobility Applications and the Mobility of Older Adults: A Systematic Review

Abstract

In recent decades, rapid advancements in science and technology have raised awareness of the potential benefits that smart technology may bring to transportation. It is increasingly recognized that the integration of new technical services, grounded in information technology, can enhance the independence and autonomy of older individuals in their transportation choices, thus supporting active aging. Smart mobility applications, as an innovative solution, offer an integrated digital platform that simplifies travel by merging various services and providing real-time hazard detection, thereby enhancing travel flexibility, convenience, and safety. However, there is a clear gap in research focusing on applications specifically designed for older users. This paper aims to identify the critical factors that influence older users' acceptance and intention to use smart mobility applications, as determined through a systematic literature review. The findings indicate that while older adults generally hold positive attitudes towards smart mobility apps and demonstrate a willingness to learn, this does not significantly alter their travel habits. The adoption of smart mobility applications by older users is shaped by four principal factors: personal characteristics, travel habits, technological literacy, and age-related psychological aspects. Urban older adults, particularly those with higher education, are more inclined to utilize these apps, in contrast to their counterparts in suburban or rural areas who may lack awareness of such technologies. The diversity in older adults’ preferences is crucial in determining their willingness to engage with smart mobility apps. Additionally, the promotion of these apps, coupled with government support for digital platforms, plays a significant role in influencing older users' intentions to use them. This study offers essential insights for stakeholders in city-building, including urban and transport policymakers and programmers, to better develop age-friendly smart mobility applications tailored for an aging society.