Abstract
Using assessment criteria from the A.T. Kearney global services location index, the authors explore Cambodia's competitiveness in the global IT outsourcing market (ITO), identifying how the country could become more competitive. The findings are discussed from the perspective of the Heeks and Nicholson software export success model, assessing Cambodia from a national competitiveness perspective. With ITO's export revenue and skills development potential, it is important to understand why Cambodia is not considered a significant ITO destination and what the country can do to increase its competitiveness in this area. This paper is useful for practitioners considering Cambodia as an ITO destination, for the Cambodian government as a guide to policy measures for increasing its competitiveness as well as for IT researchers, who could complement the study with primary data and development the conceptual approaches applied in this article, whether in Cambodia or other developing countries.
Highlights
The competition among nations to be recognised as an IT outsourcing (ITO) location is tougher than ever
This paper is useful for practitioners considering Cambodia as an IT outsourcing market (ITO) destination, for the Cambodian government as a guide to policy measures for increasing its competitiveness as well as for IT researchers, who could complement the study with primary data and development the conceptual approaches applied in this article, whether in Cambodia or other developing countries
Together with India, most of the Association of Southeast Asian Nations (ASEAN) member countries are recognised as prime locations for ITO (Marriott, 2014), and include several top ranked cities for this sector (Tholons, 2015)
Summary
The competition among nations to be recognised as an IT outsourcing (ITO) location is tougher than ever. What is considered the best location differs between companies even for outsourcing of the same IT-related task and may change as IT outsourcing practices evolve. Together with India, most of the Association of Southeast Asian Nations (ASEAN) member countries are recognised as prime locations for ITO (Marriott, 2014), and include several top ranked cities for this sector (Tholons, 2015). As a member of ASEAN and surrounded by several prime IT outsourcing locations, Cambodia faces increasing competition from its neighbours for its relatively small IT outsourcing sector with the implementation of the ASEAN
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