Abstract
Automated parcel locker (APL) systems have been proposed as a means of overcoming last-mile delivery challenges, including long delivery times and high operating costs. Recently, APL systems have attracted attention because of the increasing demand for parcel delivery and the preference for contactless delivery during the COVID-19 era. The aim of the present study aims to gain a more comprehensive understanding of the psychological and latent factors underlying the decision to adopt APL systems. Structural equation modeling (SEM) is applied to present an extended technology acceptance model (TAM) using data from 459 consumers in Seoul, Korea. The findings provide valuable insights into the reasons for adoption of APL systems. Specifically, the perceived risk of COVID-19, distrust, and their personal innovativeness significantly influenced their adoption of the systems by affecting their perceived usefulness and perceived ease of use. In addition, use experience has a significant moderating effect on the adoption. The findings revealed in this study could help policy makers, urban planners, and system operators to accelerate the adoption of APL systems.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
