Exploring organizational competencies to implement IT systems using Wardley mapping: a case study

Abstract

Purpose This study aims to examine the application of Wardley mapping on developing and implementing an information technology (IT) strategy in a small-scale business. This case study illustrates the potency of multitier analysis using Wardley mapping technique to explore capability gaps and areas to focus on before undertaking IT projects. Design/methodology/approach This study uses a single case of enterprise resource planning implementation and subsequent abandonment in a small-scale manufacturing company. Findings This study demonstrates that multitier analysis using Wardley mapping enables a comprehensive examination of organizational capabilities, including a granular analysis of issues that must be managed for successful implementation of an IT project. Research limitations/implications While the findings of a single case study offer limited generalizability, this study sets out the approach that can be extended in more complex settings. Practical implications The approach to understanding the organizational capabilities required to execute IT projects, or any change management project, offers significant benefits to managers and leaders. Originality/value The authors make two distinct contributions: The Wardley mapping technique has emerged as a new tool for understanding business models, particularly in government projects notable in the UK. This study extends its application to the small-scale manufacturing sector. The second contribution is elaborating on multitier analysis, which allows a granular analysis of issues that can impair the IT project implementation, including an assessment of the organizational capabilities required to deliver a successful project.