Examining the benefits of relationship quality and Guanxi in multimodal transport services

Purpose– This paper aims to evaluate the relationship between organisational resources, technological innovation, relationship quality and enterprise performance, as well as the mediating effect of firm–supplier RQ.Design/methodology/approach– A survey was conducted of the palm oil processing sector in Malaysia, consisting milling, refining and oleo-chemical companies. Data were gathered and used to statistically test hypotheses that underpinned a proposed conceptual model.Findings– Organisational resources have a direct impact on RQ, which, in turn, has a direct effect on performance indicators such as financial performance, market effectiveness and strategic objectives. RQ is a mediator in some of the resource-performance relationships, which underpins the genesis of the research undertaken. The mediating role played by RQ in promoting business performance in the palm oil processing sectors, is achieved through translating the effects of organisational resources into improved business performance.Research limitations/implications– The main limitation of this study lies in its cross-sectional nature. A single respondent was drawn from each company, and information from each respondent was obtained only once and at a single point in time.Practical implications– The results offer some suggestions to top management, e.g. on the type of resources to invest in and exploring vital relational issues that enhance performance outcomes and the impact of different sets of resources on relational dynamics.Originality/value– Very little is known about the application of resource-based view in the Asian context, or how RQ affects business performance from the East Asian perspective. By confirming the strong impact of RQ on business performance in the Asian context, the study adds value by providing evidence from the East. The study also makes a contextual contribution, by demonstrating the applicability of the observed relationships among palm oil processing companies from a non-Western, collectivist society.

Studies analyzing the link between business digitalization, knowledge management practices, and business performance are rare, especially within the context of Indonesian Micro, Small, and Medium Enterprises (MSMEs). As such, this study investigates the effects of business digitalization and knowledge management practices on the performance of MSMEs. It thus offers novel insight into the mediative influence of knowledge management on the digitalization and performance of MSMEs. Primary data, collected from 95 entrepreneurs involved in MSMEs, were used to test four hypotheses regarding the effect of business digitalization on knowledge management practices and business performance using a structural equation model. This study finds that digitalization has a positive and significant effect on the knowledge management practices and business performance of MSMEs. It also finds that knowledge management practices have a positive and significant effect on business performance, as it partially mediates the influence of digitalization on business performance. This mediative influence, thus, is an important factor that should be considered when attempting to accurately describe the link between business digitalization and performance. These findings indicate that MSMEs in Indonesia should better explore the potential benefits of digitalization. Likewise, entrepreneurs and managers should attempt to better understand, adopt, and implement digital business and knowledge management practices. These practical recommendations stem from the theoretical findings of this study, i.e., that knowledge management plays an important role in the digitalization of business activities, thereby improving business performance.

Service quality is not just quality of what is delivered (core quality). However, the quality of how the service is delivered (relational quality) can be put into service quality dimensions. Other aspect that could be considered by customer to make a decision to choose which service that they would use was perceived value. Customers always compare what they had to pay with what they received. And it could impact to behavioral intentions. This research investigated the relationship between three elements – core service quality, relational service quality and perceived value – and customer satisfaction and future intentions in service industry. Using structural equation modeling, results of this research revealed that three service elements were important drivers of customer satisfaction, further, show that perceived value was the most important driver of customer satisfaction and relational quality was more important driver of customer satisfaction than core quality. It related with a kind of the service that was used in this research, high contact service. Beside that, a direct link between customer satisfaction and future intentions was established. A major conclusion was that both perceived value and service quality dimensions should be incorporated into customer satisfaction models to provide a more complete picture of drivers of satisfaction. Keywords: Core quality, Relational quality, Value, Customer satisfaction, Switch intentions, Loyalty intentions, High contact service.

The analysis of interorganizational relationships continues to attract academic research because of the influence that management of supply chain relationships has in business competitiveness. However, there are almost no studies about this decision in the mineral products industry. The purpose of this study is to investigate customer-supplier relationships in the non-metallic mineral products mining and manufacturing industry in order to determine what relational forms enable achieving better business competitiveness and higher quality relationships. To carry out this research, we propose a cohesive model comprising variables to characterize the transactions, the forms of governance and both economic and relational results. The paper is based on a transactional framework; thus, the adoption of one or another form of governance is addressed through the length of the relationship, the transmission of information and the dependencies between the agents. As for the outcome, the quality of the relationship is highlighted because of its importance in business competitiveness. The relational quality is understood as the stability of the relationship or the importance given by the buyer to maintaining the relationship or relational commitment.The hypotheses generated are contrasted by a structural equation model in a sample of 293 Spanish companies. The results confirm the importance of past relationships and integrated forms to get better results. In this sense, managers should encourage trust and dependencies because they positively affect performance. Trust and dependencies determine the choice of a vertical form of governance, and these factors, along with information, intervene in the quality of business relationships. Thus, it is possible to say that forms of governance do have effects on the interrelations between the characteristics of the transactions and the business performance.

Research studies on digital transformation, digital leadership, entrepreneurial interest, and entrepreneurial motivation on MSMEs’ business performance have never been carried out until now so this research was carried out as the basis. This study aims to analyze the relationship of digital transformation to MSMEs’ business performance, digital leadership to MSMEs’ business performance, entrepreneurial interest in MSMEs’ business performance, and entrepreneurial motivation to MSMEs’ business performance. This research method is a quantitative survey method. The research data was obtained by distributing online questionnaires via social media to 780 MSMEs’ owners who were determined by the simple random sampling method. The research questionnaire was designed using a Likert scale of 1 to 7. Data analysis used a partial least square structural equation modeling with the SmartPLS software tool. The stages of data analysis are validity test, reliability test, and significance test or hypothesis test. Based on data analysis, it can be concluded that digital transformation has a positive and significant influence on MSMEs’ business performance, digital leadership has a positive and significant influence on MSMEs’ business performance, entrepreneurial interest has a positive and significant influence on MSMEs’ business performance and entrepreneurial motivation has a positive and significant influence on performance MSMEs’ business. The practical implications of this research are that to encourage an increase in MSMEs’ business performance it is necessary to encourage an increase in the variables of digital transformation, digital leadership, entrepreneurial interest, and entrepreneurial motivation. The novelty of this research is the creation of a new model of the relationship between digital transformation variables, digital leadership, entrepreneurial interest, and entrepreneurial motivation on MSMEs’ business performance.

In the last decade, information systems (ISs) have made dynamic developments in light of their ability to enhance the performances of businesses. In relation to this, an organization that is effectively and efficiently managed often displays optimum performance using financial systems such as electronic accounting (e-accounting). Thus, essentially, e-accounting is utilized for the automation of operational processes and for improving business efficiency and performance. More currently, e-accounting dynamic development has laid credence to the performance of businesses in a way that the influence cannot be exaggerated. Nevertheless, past studies evidenced that successful e-accounting depends on critical success factors, and hence this study primarily aims to conduct an evaluation of e-accounting using DeLone and McLean’s information system model (DM ISM) among firms in Jordan. More specifically, this study determines the influence of information quality, system quality, service quality, system usage, and user satisfaction on business performance. The current study adopted a quantitative method, applying a self-administered survey questionnaire for the purpose of data collection from 104 e-accounting users. This study employed partial least squares structural equation modeling (PLS-SEM) to validate the data, and based on the findings, system quality and information quality affect system use; service quality of e-accounting had no significant impact on use, but e-accounting use had a significant influence on the satisfaction of users. Moreover, e-accounting system use and user satisfaction positively influence business performance. This study is an extension of the current IS literature, particularly of those focused on determining the effects of e-accounting benefits. This study validated the proposed model in the context of Jordanian firms and contributes to both the literature on and practice of e-accounting. This study provided implications, limitations, and recommendations for future research.

This study aims to identify the impact of internal marketing (IM) on business performance (BP) in the banking sector in Bangladesh where employee relationship quality (ERQ) as a mediator as well as to determine the importance of each of the internal marketing dimensions in explaining the variation in internal service quality. Convenient sampling is used to choose respondents for this study where an online questionnaire survey was activated to collect data. Using a direct questionnaire survey carried out in the banking sector and the present study obtained 402 useable responses. A conceptual model was validated using the partial least square (PLS) method, a methodology based on structural equation model using the software Smart-PLS version. The study results revealed that internal marketing of banking business is positively correlated with business performance through relationship quality. The findings should not be enthusiastically widespread across the banking sectors in Bangladesh.

Effective leadership and knowledge sharing have been recognized as critical components of organizational success; however, their direct and mediated relationships with business performance have remained insufficiently explored. In this study, Structural Equation Modeling (SEM) was employed to investigate the impact of leadership styles and knowledge-sharing practices on business performance. Data were collected through a structured questionnaire and analyzed using SPSS version 27. It was found that knowledge-sharing behavior was significantly influenced by effective leadership, which, in turn, contributed to improvements in business strategy and performance. Furthermore, the relationship between leadership and business performance was shown to be mediated by knowledge-sharing behavior. The findings indicated that organizations characterized by strong leadership and a culture of information sharing demonstrated superior strategic and operational performance. The proposed hypotheses were supported through regression analysis, and the measurement model’s validity and reliability were confirmed by confirmatory factor analysis. These results underscore the importance of promoting knowledge-sharing practices within organizations and suggest that leadership plays a pivotal role in facilitating such behavior. The intermediary role of knowledge sharing in the management-performance dynamic was further elucidated, offering practical insights for enhancing organizational efficiency. The study highlights the necessity for organizations to adopt leadership approaches that cultivate a culture of knowledge exchange, as such practices have been shown to positively affect business performance. Firms that prioritize leadership effectiveness and encourage open knowledge flows are more likely to thrive in competitive markets. These findings offer strategic recommendations for companies seeking to strengthen their performance through the development of leadership models that support effective knowledge sharing, ultimately contributing to sustained organizational success.

In preparation for the economic age, increasingly competitive, Peasant Associationand talent management How has vanished without a trace, facing private bank deposits of challenges and financial tsunami low spreads, makes it inherently disadvantageous farmers ' associations, in order to maintain sustainable business conditions, the customer is bound to increase as the loss, farmers ' associations will never good service quality, the quality of the relationship, so that customer satisfaction, improve business performance, this is the survival of peasant Association. This study mainly Yongkang farmers Association staff, customers, members of the object, of farmers ' associations and staff provide quality of service, the quality of the relationship between the customer and member of the customer satisfaction and business performance of influence and relevance; and to the quality of the relationship between service quality and to study architecture, using variables of SPSS version 12.0 for data analysis tool, by analysis of empirical data on the assumption of validation, use of statistical methods: Descriptive Analysis, Variance Analysis, ReliabilityV (2) the relationship between quality and business performance, there is a significant positive correlation; (3) service quality and customer satisfaction have significant positive relationship; (4) the relationship between quality and customer satisfaction has positive toward the relationship; and (5) service quality on the relationship between quality significantly forward relations; (6) customer satisfaction and business performance, there is a significant positive relationship. These findings provide farmers ' associations in the relationship between service quality and improve the quality of the missing references to promote customer satisfaction and business performance.

Creating dynamic capabilities through business partnerships: the role of resources and capabilities and implications for performance

PurposeTo enhance the loan repayment performance of microfinance institutions (MFIs) in Pakistan, this study aims to analyze the direct impact of social capital and loan credit terms on loan repayment performance and microenterprises’ business performance while considering the mediating role of microenterprises’ business performance on the relationship between social capital, loan credit terms and loan repayment performance.Design/methodology/approachThe analysis was conducted based on the data gathered via a questionnaire distributed to 316 microenterprises owners. The respondents were selected using the stratified sampling technique by dividing the target population into three influential groups of manufacturing, trading and services microenterprises. The reliability and validity of the constructs were established using (1) factor loading, (2) Cronbach’s alpha, (3) composite reliability, (4) average variance extracted, (5) the variance inflation factor, (6) the Fornell–Larcker criterion and (7) the heterotrait–monotrait ratio. The structural equation modeling technique was then applied, and the hypotheses were tested based on the structure model generated through bootstrapping by using partial least squares structural equation modeling.FindingsThe results confirm the direct impact of social capital and loan credit terms on microenterprises’ business performance and loan repayment performance. It also supports the mediating role of microenterprises’ business performance toward the relationship between social capital, loan credit terms and loan repayment performance while considering the direct impact of microenterprises’ business performance on loan repayment performance.Originality/valueTo date, the direct impact of social capital and loan credit terms on microenterprises’ business performance and loan repayment performance has been hardly investigated in the context of Pakistan. This study also examines the mediating role of microenterprises’ business performance toward social capital, loan credit terms and loan repayment performance. The findings will enable both MFIs and microenterprises to improve their business performance and loan repayment performance through enhanced social ties and the development of more flexible credit products that protect the borrowers’ interests and the interest of lenders.

Theme parks is the leisure industry types of diversified services about provide recreation, entertainment, recreation and so on. When customers choose the theme park for leisure, corporate image is an important indicator. service quality is a competitive indicator reflecting customer evaluation. In addition, customer relationship has received considerable attention among business organizations. In other words, That three construction may have some effects on customer satisfaction and loyalty. Thus, The research objects in this study is based on theme parks' customers in Tourism Bureau Ministry of Transportation and Communications. And choose 250 person to specimen to use quota sampling method. Then use the structural equation model (SEM) to explore the theme park’s corporate image, service quality, relationship quality, and customer loyalty. According to the research results, corporate image of the theme park not only directly influenced customer loyalty, but also indirectly affected customer loyalty through service quality and relationship quality. While service quality had a positive influence on customer loyalty, it was also positively related to corporate image and relationship quality. In addition, relationship quality not only positively affected customer loyalty, but also had positive associations with corporate image and service quality. To create greater profits, the owner of the theme park should find ways to enhance corporate image, service quality, and relationship quality, and subsequently increase customer loyalty.

From an intermediary customer perspective, this study empirically investigates the causal relationships between service quality, relationship quality, design quality, and customer satisfaction in the public service value chain. Cross-sectional survey data were collected from social work, childcare, and healthcare services and were analyzed using structural equation modeling. It is found that all the quality dimensions are antecedents to customer satisfaction and relations between quality dimensions show distinctive patterns. The results show that relationship quality does not directly affect customer satisfaction, but can indirectly influence satisfaction through the mediation of both service and design qualities. The effect of the relationship and design qualities on customer satisfaction is stronger than that of service quality.

Literature is replete with studies indicating how innovation influences service quality and business performance. In addition to highlighting the research trends in the service sector under investigation, this paper explores the impact factor of innovation on service quality leading to business performance. The cross-sectional survey was the research approach used, while confirmatory factor analysis and structural equation modeling (CB-SEM) was used to analyze the data. In order to study the mediation effect of innovation on service quality and business performance among restaurants bootstrap was used to conduct mediation analysis. The study highlighted that innovation fully mediates service quality and business performance among restaurants in Ghana. Moreover, a business model that highlighted the effectiveness of innovation to service quality leading to business performance among restaurants in Ghana is being advocated. This study will encourage restaurant owners to use innovation in their daily routine to improve service to improve their company’s success.

Increase availability of organizational learning in accordance with competitive position is as a strategic orientation for the survival and competitive advantage of our company is saving life. The aim of this study is to evaluate the relationship between organizational learning and competitive strategies and its impact on performance of customer and business. This research is a descriptive - analytical method with emphasis on the causal and in terms of data collection is the field. Research tool is also a questionnaire. Small and medium enterprises in Guilan province is considered as statistical population that are 589 units and the number of samples can be analyzed 236 enterprises. Sampling method is convenience non-probability. To test the hypotheses is used structural equation model by LISREL software. Result obtained show that organization learning has relationship with cost leadership strategy, the development of strategic flexibility and also strategic flexibility has relationship with differentiation strategy and cost leadership strategy. There is relationship between differentiation strategy with performance of customer and business and cost leadership strategy with customer performance.