Examining an e-learning system through the lens of the information systems success model: Empirical evidence from Italy

Abstract

This study aims to examine an e-learning system based on student perceptions through employing the Information Systems Success Model (IS Success Model). The study is built on the assumption that system quality and information quality affect the system use and user satisfaction and in turn system success. The survey data was collected from 144 students who use an e-learning system at a public university in Rome, Italy. The data was subject to PLS path-modeling analysis via Smart PLS 3.0. The empirical results, which are drawn from the students’ self-reported perceptional evaluations about the e-learning system confirm that whereas system quality has significant impact on both system usage and user satisfaction, information quality has significant impact only on user satisfaction. Moreover, the author also found that both user satisfaction and system usage have positive and significant impacts on system success.