Examine the factors affecting the acceptance of mobile banking payments: a study of Gen Z

The Integrated Model on Mobile Payment Acceptance (IMMPA): An empirical application to public transport

Mobile payments have revolutionized and modernized the way payment transactions are completed. The acceptance of mobile payments is vital to eCommerce. This study explored the factors influencing the continued acceptance of WeChat mobile payments by a cross-section of vendors in the city of Ganzhou, China. A questionnaire was administered to 500 vendors with a response rate of 81%. The results show that performance expectancy and trust fostered the continued acceptance of WeChat mobile payments. However, while effort expectancy was significant in predicting the level of trust in WeChat mobile payments, it did not significantly influence their continued acceptance. Social influence, facilitating conditions, and trust in WeChat mobile payments were all significant predictors of the continued acceptance of WeChat mobile payments.

Mobile payment refers to a payment method by which a consumer pays a bill for goods or services through a mobile terminal. mobile payment users can send payment instructions directly or indirectly to a bank financial enterprise via mobile devices or proximity sensing devices, thereby enabling currency payments and funds transfers. It realizes the integration of terminal equipment, Internet, application providers and financial institutions, and completes financial business such as currency payment. However, the adoption rates of this payment method are relatively low in Malaysia. This research aims to identify and explore key factors that affect the decision of whether to use mobile payments. Qualitative and quantitative research are the main methodology in this research. The well-established theories, Unified Theory of Acceptance and Use of Technology (UTAUT) is applied to investigate user acceptance of mobile payments. An empirical model for acceptance of mobile payment in Malaysia is established in this paper. Survey data from mobile payments users are used to test the proposed hypothesis and the model. The result of data analysis shows that Malaysian consumers’ perceptions of cost has no statistically significant relationship with attitude to adopt mobile payment. On the other hand, the factors of Effort Expectancy, Performance Expectancy, Social Influence and Consumer Trust play significant roles. The results of this study also have some practical implications for the spread and management of mobile payment industry in Malaysia and some suggestions are offered to mobile payment platform. At the end of this paper, the limitations and future research directions are listed.
 
 JEL: M10; M15; D12
 
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Mobile payment refers to a payment method by which a consumer pays a bill for goods or services through a mobile terminal. mobile payment users can send payment instructions directly or indirectly to a bank financial enterprise via mobile devices or proximity sensing devices, thereby enabling currency payments and funds transfers. It realizes the integration of terminal equipment, Internet, application providers and financial institutions, and completes financial business such as currency payment. However, the adoption rates of this payment method are relatively low in Malaysia. This research aims to identify and explore key factors that affect the decision of whether to use mobile payments. Qualitative and quantitative research are the main methodology in this research. The well-established theories, Technology Acceptance Model (TAM), the theory of Perceived Risk, the Compass Acceptance Model for the analysis and evaluation of mobile service (CAM) are applied to investigate user acceptance of mobile payments. An empirical model for acceptance of mobile payment in Malaysia is established in this paper. Survey data from mobile payments users are used to test the proposed hypothesis and the model. The result of data analysis shows that Malaysian consumers’ perceptions of cost has no statistically significant relationship with attitude to adopt mobile payment. On the other hand, the factors of Perceived Usefulness, Perceived Ease of Use, Subjective Norm and Consumer Trust play significant roles. The results of this study also have some practical implications for the spread and management of mobile payment industry in Malaysia and some suggestions are offered to mobile payment platform. At the end of this paper, the limitations and future research directions are listed.
 
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The mobile phone has become an indispensable tool for physical and online retail. Mobile phone payment is gaining popularity and accelerating as users prefer no-contact payment due to the pandemic. In rural regions, however, mobile payments (m-payments) are still in the adoption and early acceptance stages. There is a need to speed up the usage, particularly in rural regions, as their mobility and accessibility suggest that they will be widely accepted mobile services. Surrounding issues of m-payment, existing research has ignored recommendations for merchant-centric research in favour of customer acceptance. Therefore, this research gives a preliminary examination of the rural merchants' acceptance of mobile payments. Initially, 325 articles on the emergence of m-Payment were collected and reviewed. Papers were filtered out by considering inclusion and exclusion metrics. The documents covering m-payment for petrol station dealers, published from 2018 to 2022, published in English and full length, have been considered. Finally, 135 articles remained to be considered in this study. The study found that cost, security and attitude are the most significant impediments to merchants' adoption of m-payment systems in rural areas. Based on the findings, several suggestions for practitioners and research directions are identified.

With the growing impetus of wireless revolution and rapid increase of mobile devices, it is evident that mobile commerce and payment are becoming a critical component of the new digital economy. Mobile devices are being transformed from simple communication devices to payments platforms. This paper looks into the status of mobile payment in Saudi Arabia in term of consumers’ acceptance and concerns towards mobile payments. This study showed that there is a bright future for m-payment in Saudi Arabia as majority of respondents showed their willingness to participate in such an activity. Security of mobile payment transactions and the unauthorised use of mobile phones to make a payment are great concerns to the mobile phone users. Spinning out from the survey results, a list of recommendations is provided that would be of importance to the mobile industry stakeholders in Saudi Arabia and other countries with similar market and consumer characteristics.

The effects of product-related, personal-related factors and attractiveness of alternatives on consumer adoption of NFC-based mobile payments

Mobile payment refers to a payment method by which a consumer pays a bill for goods or services through a mobile terminal. mobile payment users can send payment instructions directly or indirectly to a bank financial enterprise via mobile devices or proximity sensing devices, thereby enabling currency payments and funds transfers. It realizes the integration of terminal equipment, Internet, application providers and financial institutions, and completes financial business such as currency payment. However, the adoption rates of this payment method are relatively low in Malaysia. This paper analyzes the factors that affect the willingness of Malaysian college students to use mobile payment. Three well-established theories, Unified Theory of Acceptance and Use of Technology (UTAUT), theory of Perceived Risk (PR), and Diffusion of Innovations Theory (DIT) are applied to investigate user acceptance of mobile payments. An empirical model for acceptance of mobile payment in Malaysia is established in this paper. Survey data from mobile payments users will be used to test the proposed hypothesis and the model. The result of data analysis shows that Malaysian consumers’ perceptions of cost has no statistically significant relationship with acceptance of mobile payment. On the other hand, the factor of perceived risk, personal innovativeness, performance expectancy, subjective norm and effort expectancy play important roles.
 
 JEL: M10; M15; D12
 
 <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0986/a.php" alt="Hit counter" /></p>

Mobile security and payment are central to m-commerce. The shift from physical to virtual payments has brought enormous benefits to consumers and merchants. For consumers it means ease of use. For mobile operators, mobile payment presents a unique opportunity to consolidate their central role in the m-commerce value chain. Financial organizations view mobile payment and mobile banking as a way of providing added convenience to their customers along with an opportunity to reduce their operating costs. The chapter starts by giving a general introduction to m-payment by providing an overview of the m-payment value chain, lifecycle and characteristics. In the second section, we will review competing mobile payment solutions that are found in the market-place. The third section will review different types of mobile frauds in the m-commerce environment and solutions to prevent such frauds.

Mobile payments in India and Kenya had grown tremendously in the last decade and this paper intend to analyze the trend, progress and achievements of both the countries in mobile payments especially focusing on socially and economically backward sections of the society. Mobile payment banking system in Kenya exists since 2007, even before digital era began in India. Payments banks in India, as a concept, envisioned in 2014, nevertheless showing lot of promising growth because of the mobile penetration in India. There are lot of similarities in the intention of both the initiatives, as they mainly focus on financial inclusion for economically poor society and rural population. M-Pesa by Safaricom had made an implausible change in Kenya, improving the labor class and rural people access to banking, reducing time spent on transactions and simplifying the process by just making cell phones as their banks. India until first decade of 20th century, was mainly dependent on postal service for rural areas as banking solution, but now rapidly moving to digital era with payment banks as a mobile enabled banking solution. The paper explains the Indian service providers like Paytm, Airtel, Jio, and Indian postal service who had already established in India were able to move to Payment bank services quicker because of the base they had established in the last decade. The paper utilizes the secondary data information extracted from published reports and reports from Reserve Bank of India, Central Bank of Kenya and other independent organizations like FSD Maps, Statista and GSMA to arrive at a comparison between the payments systems in both the countries.

Streszczenie: Celem artykułu było określenie powodów wdrażania bezgotówkowych form płatności w przedsiębiorstwach małej i średniej skali, ze szczególnym uwzględnieniem płatności mobilnych. Podstawą badania były dane wtórne i pierwotne. Dane pozyskano z raportów Narodowego Banku Polskiego (NBP), Komisji Nadzoru Finansowego (KNF), Głównego Urzędu Statystycznego (GUS) i systemów kart płatniczych. Okresem badań były lata 2015–2019. Aby ocenić decyzje przedsiębiorstw MŚP dotyczące wprowadzenia mobilnych form płatności, przeprowadzono badania ankietowe, inspirując się modelem teorii akceptacji technologii. Jak wykazały analizy, coraz więcej przedsiębiorców zauważa wzrastający popyt na płatności mobilne, płynący z rynku i zmian otoczenia zewnętrznego. Największe znaczenie ma zgłaszane zainteresowanie klientów tą formą płatności. Zmiany wynikają też ze świadomości przedsiębiorców dotyczącej potrzeby zmiany strategii biznesowych. Przedsiębiorstwa, które wdrożyły mobilne systemy płatności, traktowały te działania jako zwiększenie swojej pozycji konkurencyjnej. Ranga tych czynników była wysoko notowana w hierarchii uzyskanych ocen. Większą otwartość w obszarze wdrożenia mobilnych płatności stwierdza się w przedsiębiorstwach średniej skali. Największe znaczenie w tym względzie miało dla nich zainteresowanie klientów tą formą płatności. Dla małych firm elementem stymulującym otwarcie na zmiany okazuje się częstotliwość rezygnacji klientów z zakupów. Lokalizacja działalności gospodarczej skorelowana z liczbą potencjalnych klientów pozytywnie stymuluje aktywne postawy przedsiębiorców względem nowoczesnych form płatności i wiąże się ze wzrostem akceptacji dla tych płatności.

digitising health worker payments could improve their well-being, that of users of health service points and the performance of the health system. The purpose of this study was to identify factors associated with the acceptability of mobile payments among health workers in the Koumpentoum health district. we conducted a cross-sectional, descriptive and analytical study in the Koumpentoum health district, in eastern Senegal, in January 2023. Recruitment was exhaustive, involving all health staff and community stakeholders. A questionnaire was developed and administered remotely via phone calls. It was used to gather information on socio-professional characteristics, knowledge, attitudes, practices and the acceptability of mobile payments by healthcare workers. Binomial logistic regression was used to identify factors associated with the acceptability of mobile payments by health workers. a total of 418 health workers were surveyed, 87.3% of whom were community actors. All respondents said that digital payments in their context were represented by transfers via mobile applications, and 86.6% were in favor of its use in the healthcare sector. The majority of them (91.5%) would accept being paid through this method. Reasons for adoption included positive perceptions of convenience, speed and security, while reasons for non-adoption were lack of network access, errors and transfer fees. Factors favoring the acceptability of mobile healthcare payments included less than 5 years of professional experience (ORa= 7.91 [2.65-34.38]; p= 0.001), a satisfactory experience with mobile digital payments (ORa= 4.18 [1.3-18.92]; p= 0.031), acceptability of mobile payments in daily life (ORa= 5.81 [1.37-23.29]; p= 0.013) and performance expectations (ORa= 7.3 [3.42-16.05]; p < 0.001). this study conducted in the Koumpentoum health district indicated a high level of acceptance of mobile payments among health workers. Despite this, potential challenges such as lack of network access and transfer fees were noted. While the integration of mobile payments in the health sector in Koumpentoum appears promising, measures are needed to overcome these identified obstacles.

The rapid evolution of mobile technology and the increasing proliferation of smartphones has provided a great opportunity for innovative companies to create new payment solutions and offer value-added services to their customers. QRIS mobile payments have emerged as a real phenomenon that allows consumers to turn their smartphones into digital wallets. Despite much coverage of consumer acceptance of mobile payments, little research provides guidance for interpreting QRIS-based payments. mobile payment adoption.By considering the theoretical background of innovation diffusion and the specific characteristics of QRIS mobile payments, this study proposes a research framework to provide an in-depth understanding of the factors that facilitate or hinder the adoption of QRIS-based mobile payments among Indonesian consumers. This article can advance the literature on innovation adoption and support technology marketers in QRIS mobile payments. This article provides useful guidelines to help researchers investigate issues related to QRIS mobile payments. This article also carries certain regulatory implications in assisting stakeholders in the QRIS mobile payments ecosystem such as SMEs, banking decision makers and merchants, in developing their business strategies and marketing campaigns to facilitate QRIS mobile payments. The test results directly show that the intention to adopt QRIS mobile payments is influenced by behavioral intention factors, product-related factors and alternative attractiveness. The results of indirect testing using behavioral intentions as a moderating variable found that behavioral intentions did not significantly influence individual factors, product factors, environmental factors and alternative resources.

With the development of mobile communication technology and the wide application of intelligent devices, mobile payments with great commercial potential have been born. However, the penetration rate of mobile payment is not satisfactory. In order to explore user acceptance of mobile payments, this study proposes a new research model based on the technology acceptance model, which integrates the characteristics of mobile payments (i.e., mobility) and inhibiting factors (i.e., risk and cost). Partial least squares was performed to analyse measurement and structural models on the data collected from 245 survey samples. The results indicated that perceived mobility has a positive and direct impact on perceived ease of use and perceived usefulness, as well as an indirect impact on adoption intention; however, perceived risk and perceived cost negatively affect a user’s intention to use mobile payments. Finally, the research provides empirical evidence for practitioners to enhance the adoption of mobile payments.

This study investigated the payment security and convenience of consumers of mobile payment applications in Baguio City. Specifically, it assessed the level of acceptance of mobile payment applications, compared the acceptance of GCash with other mobile payment platforms, and identified the challenges faced by users of these applications. Using a descriptive research design, a sample of 150 respondents was selected through convenience sampling. Based on the findings, the research revealed a positive perception of ease of use, security, and usefulness as the primary factors driving the increased acceptance and utilization of mobile payments by users. Key challenges identified included difficulty in reversing erroneous transactions, delayed notifications, inaccessible customer service, network disruptions, slow processing times, and the absence of offline functionality. Furthermore, the findings revealed that GCash is significantly more accepted than other mobile payment applications, with consumer-operators displaying higher acceptance levels compared to individual consumers. These results provide valuable evidence for mobile payment operators to enhance their technological platforms, addressing user challenges and promoting increased adoption and usage among various client segments.&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt; Article visualizations:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;img src="/-counters-/soc/0778/a.php" alt="Hit counter" /&gt;&lt;/p&gt;