Abstract
Abstract:Advances in computing technology, end-user computing, and commercial software have greatly increased managers’ discretionary use of information resources. This development has profoundly affected the status of the information systems (IS) department. Some academics and practitioners have even predicted its demise. This article refutes this prediction by showing that it is based on inappropriate reductive reasoning. Analysis of three diverse case experiences demonstrates that the IS department continues to contribute essential services to the success of information systems operating in environments where great user autonomy exists.
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