Event management evaluation indicators in enterprise management

Abstract

The article develops a set of indicators that will make it possible to evaluate event management in enterprise management as fully as possible. During the research, directions for evaluating event management in enterprise management were identified, indicators were formed according to each of the directions, a detailed description of these indicators was presented, and the technology for their calculation was investigated. Among the most critical areas of evaluation, the following three are singled out: indicators that focus as much as possible on compliance with time limits in event management (the level of time savings due to the implementation or improvement of event management and the level of compliance with the actual duration of the event project implementation (or individual works within its limits ) of its planned duration), the indicators are aimed at monitoring the quality of event management (the level of formalization of management processes during event management, the level of staff satisfaction with event management, the level of effectiveness of management tools during event management, the level of response to requests for problems in event management, the level of non-fulfillment of tasks due to issues in event management, the level of communication quality in event management systems), as well as indicators that are focused on budget control in event management (the level of compliance with the actual budget of the event project planned and the value of the net present value of the formation or improvement of the event management system at the enterprise). The formed list of ten indicators reflects direct and indirect benefits and losses from implementing event management at the enterprise and its effective functioning. Taking into account the specific goals and objectives of the assessment, the maturity of the research area, the size of the company, and the phase of the life cycle it is in, the company will be able to choose several indicators that can satisfy its request as clearly and efficiently as possible. This set of indicators will be an integral part of building and developing a high-quality event management system in enterprise management.