Abstract
ObjectivesTo demonstrate whether features related to the institution and service provider affect individuals’ level of satisfaction regarding the public health care services they receive. MethodsThis study used hierarchical regression analysis and data from the Life Satisfaction Statistics survey implemented by the Turkish Statistical Institute, with 9,397 people in 2015. Level of satisfaction with public health care services was the dependent variable. Having any problems with securing an appointment for examination and analyses, cleanliness/hygiene, attitudes of physicians and nurses/caregivers towards patients, costs of examination and analyses, prices of medications, queuing for examination and/or analyses, co-payments for examination, and if they think the number of physicians and medical personnel is adequate were the independent variables. ResultsSecuring appointments, costs of examinations and analyses, inadequate number of physicians and medical personnel, prices of medications, queuing, cleanliness/hygiene, attitudes of physicians and nurses/caregivers, and co-payments were important determinants of individuals’ level of satisfaction with health care services. ConclusionsThis study revealed that despite the development in the health care sector in Turkey, individuals continue to experience problems with various areas related to health care services, and accordingly, further improvements are needed.
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