Evaluating the Impact of Digital Transformation on Operational Efficiency and Performance at Prakash Roadlines

Digital transformation in the logistics sector is crucial for improving operational performance and financial outcomes, especially amid the rapidly growing demands of Indonesia’s economy and the global market. This study examines the impact of digital logistics transformation and related factors, including top management commitment, IT capability, employees’ digital mindset and skills, work culture change, human capital capacity, as well as the operational and financial performance of PT Pos Indonesia (Persero). Using a quantitative approach with data collected from 91 senior leaders at PT Pos Indonesia and analyzed through SmartPLS, the study proves that digital transformation significantly enhances both operational and financial performance. The factors that contribute most positively to the success of digital transformation are IT capability, employees’ digital mindset, and human capital capacity. In contrast, top management commitment, individual digital skills, and work culture change did not show a direct significant impact at the early stage. Nevertheless, digital transformation was found to be a strong mediating variable in linking internal company factors with performance improvement. This confirms that digital strategies are not merely technological innovations but also concrete mechanisms for creating business value and strengthening the company’s competitiveness in the logistics industry.

The Digital Transformation phenomenon always tends to be complicated, ambiguous, challenging, and non-routine managerial tasks for organizations. The success rate of such digital transformation is very low due to rapid changes in technologies. Digital transformation through these technologies demands a fundamental change in organization processes, technology and behavior of the people. This broad change results in different socio-technical issues and challenges. The primary objective of the study is to discover issues, challenges and impact/benefits during digital transformation, investigated by various researchers. For this purpose, a systematic literature review (SLR) as prescribed by Levy and Ellis (2005) helped in identifying the challenges of digital transformation. The articles published from 2008 to 2018 were selected and analyzed. The findings of this research reflect the importance of developing an effective digital transformation strategy in organizations. The proactive strategy regarding people, process, technology, and most importantly their alignment in the organization is found critical in executing such transformation initiative in the organization. The planned efforts regarding knowledge management also played an important role in executing and sustaining such transformation initiatives in the organizations. Moreover, value creation, operational efficiency, competitive advantage, customer relationship, and new business model emerged as a vital motivational factor and outcome for digital transformation. Keywords: Digital transformation, digital transformation issues and challenges, systematic literature review, digital transformation benefits/impact.

The study aimed to demonstrate the impact of digital transformation in its dimensions (technologies, processes, people) on operational efficiency “in Jordanian commercial banks“. The results showed that a descriptive-analytical approach was used to achieve the objectives of the study. The study community consisted of Jordanian commercial banks, numbering (12) banks. The study sample consisted of accountants, programmers, auditors, and chief auditors. A questionnaire was distributed to the study sample, numbering (240) electronic questionnaires, and (223) “were retrieved for statistical analysis. The (SPSS) “ software was used to analyze the data. The results showed that there is a statistically significant impact of digital transformation in its dimensions (technologies, processes, people) on operational efficiency “in Jordanian commercial banks“. This indicates the great importance of paying attention to digital transformation as it is considered a major means of enhancing the speed and reliability of data transfer, which contributes to building the confidence of customers and investor. The study recommended that investment in human capital should be increased because it is an urgent necessity to enhance efforts to develop digital transformation in commercial banks. Jordanian commercial banks must enhance investments in digital transformation because it is an urgent necessity in light of rapid technological progress, and to enhance operational efficiency and reduce costs associated with traditional transactions, The results were that there is a statistically significant impact of digital transformation in its dimensions (technologies, processes, people) on operational efficiency in Jordanian commercial banks. The study recommended that Jordanian commercial banks should enhance investments in digital transformation because it is an urgent necessity in light of the rapid technological progress.

Purpose: This study investigates the impact of digital business intensity and transformation on organizational ambidexterity and sustainable performance on insurance companies in Indonesia from a dynamic capabilities’ perspective.Design/methodology/approach: The study uses a quantitative approach, purposive sampling used to select insurance companies with assets over IDR 1 trillion. The primary data was obtained directly from the top-level management unit of 120 data questionnaires, namely, 40 Chief Executive Officer (CEO), 40 chief agency officer (CAO) and 40 Chiefs Technology Officer CTO) of each company. The data of each department in a company is aggregated as a single unit of responses from one company. The Structural Equation Model is used as a method to test and analyze data, using SmartPLS software.Purpose: This study aims to investigate the impact of digital business intensity and digital transformation on organizational ambidexterity and sustainable organizational performance in Indonesian insurance firms from a dynamic capability perspective.Design/methodology/approach: Through quantitative approach, purposive sampling is used to select insurance companies with assets exceeding IDR 1 trillion. Primary data was collected through structured questionnaires distributed to 120 top-level executives, including 40 Chief Executive Officers (CEOs), 40 Chief Agency Officers (CAOs), and 40 Chiefs Technology Officers CTOs). Responses from each company were aggregated to form a unified dataset for analysis. Structural Equation Modeling (SEM) was used to analyze the data using SmartPLS software.Findings: The findings reveal that both digital business transformation and government interventions significantly increase organizational ambidexterity. Furthermore, organizational ambidexterity serves as a mediator for the relationship between digital business intensity and government intervention towards sustainable organizational performance. The mediating role of organizational ambidexterity in the relationship for digital business intensity and sustainable organizational performance is positively moderated by digital business intensity.Research limitations/implications: The study applies dynamic capability as a theoretical basis to understand how insurance companies can attain sustainable performance in the digital age. However, it acknowledges limitations, such as the exclusion of external factors like macroeconomic conditions, regulatory changes, and rapid technological advancements. The focus on the insurance sector may also limit the applicability of the findings to other industries with different dynamics.Practical implications: The study provides actionable insights for insurance firms to refine their digital strategies. By developing and validating new metrics to measure digital business intensity and sustainable performance, firms can better assess the effectiveness of their digital transformation. This framework serves as a guide for practitioners to evaluate the impact of digital initiatives on their organizations.Originality/value: This study enriches the organizational literature by demonstrating how digital business intensity and ambidexterity contribute to enhancing sustainable performance in the insurance industry. It also highlights the significance of government policies as external factors influencing organizational dynamics, offering a new perspective on how these elements interact within the context of dynamic capabilities in the financial sector.

Chinese financial institutions continue to encourage digital transformation in the context of the digital economy, which may impact their operations. This paper analyses the impact of bank digital transformation on operational performance based on the characteristics of the bank’s digital transformation from the surface to the inside, further explores the operation mechanism from the perspective of asset operation efficiency and industry competition, and empirically examines the sample data of 39 listed commercial banks from 2012 to 2021. The findings indicate that digital transformation is beneficial to enhancing bank operational performance, which is influenced by the ownership and location of banks. Digital transformation mainly promotes business performance by increasing the efficiency of bank asset operations. Increased bank competition weakens the impact of digital transformation on business performance. As a result, commercial banks must identify their digital ambitions and improve their digital capabilities by their endowments. The government must strengthen its regulatory framework, data governance, and talent training and retention mechanisms.

This research aims to investigate the impact of digital transformation on the operational efficiency, customer experience, competitive advantage, organizational performance, and risk management in Jordanian Islamic banks. A descriptive analytical method was used, collecting primary data from a survey of 68 employees across four Islamic banks. Statistical tools, including linear regression and correlation, were used for data analysis and hypothesis testing. The findings revealed that digital transformation significantly influences the operational efficiency, competitive advantage, customer experience, organizational performance, and risk management of Islamic banks at a significance level of α ≤ 0.05. While digital transformation generally enhanced operational outcomes and customer experience, it also increased exposure to risks such as electronic attacks, fraud, and privacy concerns. The results highlight the importance of integrating digital transformation in Islamic banking while employing robust risk management strategies. These findings provide insights for policymakers, bank managers, and researchers in formulating strategic initiatives for digital transformation in the banking sector. The research contributes to the literature by focusing on the role of digital transformation in Islamic banking, a less-explored area in academic studies. This research also presents valuable implications for practice, specifically for banks and regulators to balance the potential of digital transformation with the associated risks.

Purpose: The purpose of this article was to analyze the impact of digital transformation on organizational innovation in SMEs in Kenya. Methodology: This study adopted a desk methodology. A desk study research design is commonly known as secondary data collection. This is basically collecting data from existing resources preferably because of its low cost advantage as compared to a field research. Our current study looked into already published studies and reports as the data was easily accessed through online journals and libraries. Findings: The impact of digital transformation on organizational innovation in SMEs in Kenya has been significant. Adoption of digital tools like cloud computing, mobile applications, and data analytics has led to improved product development, operational efficiency, and customer engagement. SMEs leveraging these technologies report increased productivity, faster decision-making, and better resource allocation. However, barriers such as high initial costs, limited digital infrastructure, and skills gaps hinder wider adoption, particularly in rural areas. Research suggests that digital marketing and social media also play crucial roles in enhancing market reach and customer satisfaction. Unique Contribution to Theory, Practice and Policy: Technology-organization-environment (TOE) framework, dynamic capabilities theory & disruptive innovation theory may be used to anchor future studies on the impact of digital transformation on organizational innovation in SMEs in Kenya. In practice, SMEs in Kenya should adopt a more holistic approach to digital transformation by integrating various digital technologies across their business operations. From a policy perspective, the Kenyan government must prioritize the development of digital infrastructure, particularly in underserved and rural areas, to support SMEs in their digital transformation journey.

Objectives: This study aimed to examine the role of digital transformation in its three dimensions—digital technologies, digital infrastructure, and employees’ digital skills—in enhancing operational management efficiency in small and medium-sized enterprises (SMEs) within the service sector in Saudi Arabia. The study also sought to assess the impact of these dimensions on improving operational performance and increasing the efficiency of business processes in these enterprises. Methodology: A descriptive-analytical approach was adopted, appropriate to the nature of the research. The study population comprised employees working in SMEs in the service sector across Saudi Arabia. A simple random sampling method was used, resulting in a sample of 165 participants. Data were collected through a structured questionnaire. Results: The findings revealed high levels of digital transformation and operational management efficiency from the participants’ perspective. Digital transformation had a statistically significant effect on enhancing operational efficiency. Among the three dimensions, digital skills and digital technologies had the greatest impact, followed by digital infrastructure, highlighting the importance of technically qualifying employees and promoting the use of modern technologies in operational processes. Conclusion: The study concluded that investing in digital infrastructure, enhancing employees’ technical competencies, and integrating digital systems with operational processes are essential for improving operational efficiency in SMEs. It also recommended expanding future studies to cover multiple sectors and incorporating mediating variables to examine the relationship between digital transformation and operational efficiency more comprehensively.

The aim of this research is to study how digital transformation effects the performance of small and medium enterprises in the hotel industry in Sri Lanka. This research makes an in-depth evaluation of the business performance effect taken about by digital tools and methods regarding compatibility, cost-effectiveness, trust, and interactivity The approach applied in this study is quantitative, wherein the survey methodology is applied to gather data from 100 SMEs located within the Colombo district. The findings show that compatibility and cost-effectiveness have a high positive influence on SME performance, while trust and interactivity are of lower importance. This paper identifies that integration of digital technologies is therefore beneficial to the performance of SMEs in the hotel sector but with some costs and adaptation challenges. Hence, the findings bring into focus that there exists a need for digital upgradation of infrastructure in SMEs and engaging with customers effectively by using digital tools in a more enhancing manner. The study develops existing literature by providing an investigation of how digital transformation affects business performance in the hospitality industry. It is also of great use to policymakers and industry practitioners who strive for additional means to help improve competitiveness and operational efficiency.

Digital transformation tools have become a fundamental pillar upon which companies rely to enhance their performance and increase their competitiveness. This study aims to explore the impact of these tools on corporate productivity and efficiency, asking how digital technology applications impact overall organizational performance. The results showed that the use of digital transformation tools significantly contributes to improving productivity within companies. For example, cloud systems have improved access to data and facilitated collaboration between teams, while data analytics and artificial intelligence tools have enhanced decision-making by providing accurate and reliable insights. Improvements in operational efficiency were also observed, as digital tools have helped reduce human errors and expedite procedures. Several challenges that companies may face when implementing digital transformation were also identified. These challenges include resistance to change among some employees, high costs of technology investment and maintenance, and difficulties in integrating digital tools with legacy systems. These challenges require special attention to ensure the successful implementation of digital strategies. The study provides practical recommendations for companies, including developing clear strategies for adopting digital transformation tools, investing in employee training, and fostering a technology-supportive organizational culture. It also calls on researchers to conduct further studies to explore the impact of digital tools across different industrial sectors and at different levels of companies. The study highlights the importance of integrating digital transformation tools into corporate strategies to improve overall performance and increase productivity and efficiency. Its findings contribute to a deeper understanding of the actual impact of digital technology on companies, helping them refine their strategies and increase their competitiveness in the market.

Digital transformation has emerged as a strategic imperative for investment and wealth managers navigating a rapidly evolving financial landscape. This paper explores the multifaceted impact of digital transformation across competitive positioning, operational efficiency, client engagement, data-driven decision making and regulatory compliance. It argues that technology adoption alone is insufficient; successful transformation requires strategic clarity, cultural alignment and organisational readiness. The paper highlights how digital platforms and analytics enable companies to differentiate services, enhance client experiences and improve return on invested capital. Operationally, digital transformation streamlines workflows, reduces costs and mitigates risks associated with legacy systems and manual processes. The transition to cloud-native architectures and artificial intelligence (AI)-driven reconciliation supports scalability and resilience, particularly under market stress. Enhanced client engagement through omnichannel access and personalised insights fosters loyalty and asset stickiness. Data analytics empower investment managers to refine portfolio strategies and optimise company-level decisions, while digital infrastructures facilitate timely and transparent regulatory reporting. The paper also examines emerging opportunities in know your customer/anti-money laundering (KYC/AML), credit ratings and primary fixed-income issuance, where digital tools are reshaping traditional workflows. Ultimately, digital transformation is positioned not merely as a technological upgrade but as a foundational shift in how investment companies create value, manage risk and serve clients. The paper concludes by emphasising the need for sustained leadership commitment and strategic investment to future-proof organisations in an increasingly tech-centric financial ecosystem. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.

This study investigates the impact of digital transformation on financial management in insurance companies in Vietnam, addressing a gap in previous research which has largely overlooked the intersection between digitalization and financial operations within the country’s insurance sector. The research aims to explore how digital technologies are reshaping financial decision-making processes, operational efficiency, risk management, and organizational culture in these firms. Employing a qualitative research approach, the study is based on in-depth interviews with 18 finance and IT professionals across 12 domestic and international insurance companies, supplemented by document analysis of internal reports, digital strategies, and audit records. The findings reveal that digital transformation has significantly enhanced the accuracy of financial reporting, the speed of decision-making, operational performance, and the ability to monitor and manage financial risks. However, challenges remain, including outdated legacy systems, employee resistance, and regulatory uncertainty - particularly among domestic insurers. The results are significant as they highlight that successful digital transformation requires more than just technological investment; it also demands strong leadership commitment, cultural adaptation, and cross-functional collaboration. The study provides practical recommendations for financial leaders and policy suggestions for regulators, emphasizing the need for sector-wide digital literacy training, clearer regulatory guidelines, and well-defined digital transformation roadmaps. These insights can help guide Vietnam’s insurance industry toward more sustainable and competitive financial practices in the digital era.

Enterprise digital intelligence transformation builds upon the digitalization of information and the enhancement of process-related services. It extends into the organization’s core operations, aiming to establish an advanced business model that embodies a higher level of digital and intelligent integration. This study examines the impact of enterprise digital transformation on green technological innovation and operational performance; drawing on firm-level data from China’s highly polluting industries between 2014 and 2024. Empirical results indicate that digital transformation significantly promotes green technological innovation, as evidenced by an increase in the number of green patents, thereby enhancing enterprises’ capacity to fulfill social and environmental responsibilities. In contrast, its effect on operational and managerial performance is not statistically significant, although the positive coefficient suggests potential long-term gains. The relatively high initial investment required for digital infrastructure development and employee training, combined with substantial trial-and-error costs particularly for small and medium-sized enterprises appears to constrain short-term operational improvements. Furthermore, the findings suggest that while digital transformation acts as a catalyst for sustainability-oriented innovation, its economic benefits may follow a delayed realization pattern. This research extends the literature on digitalization and corporate green governance by focusing on high-emission industries, offering practical implications for policymakers, regulators, and managers seeking to balance environmental objectives with economic performance in the digital era.

Integration into the European digital space is important and relevant for Ukraine in modern conditions. This is due to the dependence of the development of the Ukrainian economy on world processes, the influx of investments, the emergence of new jobs, the development of small and medium-sized businesses, and potential work in global joint European projects. The article examines the features and components of the definition of the term "digital transformation", which demonstrate the common philosophy of these definitions, that digital transformation goes beyond the traditional functions of organizations from electronic document management to intelligent digital technologies, services, which leads to changes in the organization of business, increasing effectiveness and success of organizations. This is a rather in-depth rethinking and restructuring of business processes, corporate culture, ways of interacting with clients and partners using digital tools. Digital transformation, as an important vector of business development, is manifested through the impact of digital transformations on the global economy. The author notes that the growth of nominal GDP reflects quantitative indicators of economic activity and qualitative changes in management strategies, that is, the impact of digital transformation proves the importance of this process for modern business, creates prerequisites for building a powerful infrastructure that will contribute to the development of both the internal digital market and international business. The paper proposes a conceptual model of digital transformation for enterprise management, which visualizes a comprehensive approach, providing an opportunity for a deeper understanding and analysis of the components of digital transformation.

From the perspective of firm capability, this study explores the impact of digital intelligence transformation and management innovation on the performance and sustainable development of Chinese firms. On the basis of constructing an evaluation index system of firm digital intelligence transformation and management innovation, a comprehensive evaluation model of firm digital intelligence transformation and management innovation is constructed via the analytic network process (ANP) and fuzzy comprehensive evaluation method. Taking Chinese film and television firms as an example, this study selects 160 data samples from 85 firms and constructs a structural equation model to empirically analyze the impact of digital intelligence transformation and management innovation on the performance of firms. The study results show that, in the context of digitalization and intelligence, firm digital intelligence capability and dynamic capability have a significant positive effect on firm performance. Firm digital intelligence transformation and management innovation directly impact performance and can play a role through firm digital intelligence capability and dynamic capability as intermediaries, and the chain intermediary effect of digital intelligence capability and dynamic capability is significant. The research results show that firm digital intelligence and dynamic capabilities provide a functional path for firm digital intelligence transformation and management innovation to improve performance. Moreover, the innovative application of digital intelligence technology has an important impact on the sustainable development of firms. Digital transformation and management innovation can help firms enhance their ability to manage environmental uncertainties, improve firm performance and foster the achievement of sustainable development goals.