Evaluating Open Access: Problems with the Program or the Studies?

Abstract

LettersDecember 16, 2008Evaluating Open Access: Problems with the Program or the Studies?Daren R. Anderson, MDDaren R. Anderson, MDFrom Community Health Center, Inc., Middletown, CT 06457.Search for more papers by this authorAuthor, Article, and Disclosure Informationhttps://doi.org/10.7326/0003-4819-149-12-200812160-00014 SectionsAboutFull TextPDF ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions ShareFacebookTwitterLinkedInRedditEmail TO THE EDITOR:By claiming that their study calls into question the benefits of advanced access, Mehrotra and colleagues (1) have misinterpreted and misconstrued their findings. What they have in fact demonstrated is simply that if a practice attempts to implement advanced access and fails, it will not realize any of the well-documented benefits of the system. Although reduction in third-next-available appointments for both “short” and “long” appointments is an improvement, it is in no way sufficient to claim that “advanced access” has been achieved. It is therefore no wonder that neither no-show rates nor staff and patient satisfaction improved ...Reference1. Mehrotra A, Keehl-Markowitz L, and Ayanian JZ. Implementing open-access scheduling of visits in primary care practices: a cautionary tale. Ann Intern Med. 2008;148:915-22 LinkGoogle Scholar Author, Article, and Disclosure InformationAffiliations: From Community Health Center, Inc., Middletown, CT 06457.Disclosures: None disclosed. PreviousarticleNextarticle Advertisement FiguresReferencesRelatedDetailsSee AlsoImplementing Open-Access Scheduling of Visits in Primary Care Practices: A Cautionary Tale Ateev Mehrotra , Lori Keehl-Markowitz , and John Z. Ayanian Evaluating Open Access: Problems with the Program or the Studies? Chris Salisbury Evaluating Open Access: Problems with the Program or the Studies? Arthur L. Kellermann Evaluating Open Access: Problems with the Program or the Studies? Ateev Mehrotra , Lori Keehl-Markowitz , and John Z. Ayanian Evaluating Open Access: Problems with the Program or the Studies? Mark F. Murray Metrics December 16, 2008Volume 149, Issue 12Page: 909-910KeywordsForecastingPrevention, policy, and public health ePublished: 16 December 2008 Issue Published: December 16, 2008 CopyrightCopyright © 2008 by American College of Physicians. All Rights Reserved.PDF DownloadLoading ...