Abstract
Conversational Agents (CAs) have become a new paradigm for human-computer interaction. Despite the potential benefits, there are ethical challenges to the widespread use of these agents that may inhibit their use for individual and social goals. However, besides a multitude of behavioral and design-oriented studies on CAs, a distinct ethical perspective falls rather short in the current literature. In this paper, we present the first steps of our design science research project on principles for a value-sensitive design of CAs. Based on theoretical insights from 87 papers and eleven user interviews, we propose preliminary requirements and design principles for a value-sensitive design of CAs. Moreover, we evaluate the preliminary principles with an expert-based evaluation. The evaluation confirms that an ethical approach for design CAs might be promising for certain scenarios.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
