Abstract
The quaternary business sector growth, as an up-to-date form of service, has long been considered harmless to the environment, and is separated from the industrial and manufacturing sectors which are considered to have a direct effect on environmental sustainability. This is because quarternary business is generally considered to have intangible and experience-based services that are considered not to have real consequences on the environment. This study seeks to examine the role of environmental staff in efforts to manage hotels in Batam Indonesia. Furthermore, this study seeks to explore the use of human resources to improve environmental performance in the hospitality business in Batam. Some key aspects of the HR study, such as compensation and leadership, were tested in this study. The method used is a quantitative approach with a sample of 150 respondents environmental management staff. Analysis of research data using path analysis through Structural Equation Modeling (SEM). The results showed that there was a significant and positive direct influence between work ability, leadership, and compensation on motivation of environmental staff. Subsequent results showed an indirect effect of work skills, leadership, and compensation on performance through motivational mediation variables. The originality of this study lies in its efforts to emphasize that the hospitality business should also be considered a business that has an effect on the environment, and the exploration of this study that brings the perspective of HR in improving environmental performance in the implementation of environmentally friendly businesses. This study underscores the importance of standardized environmental management in starred hotel management. In addition, this study offers originality that various forms of appreciation and increased motivation affect not only on improving business performance, but also on environmental performance in managing hospitality services
Highlights
The results show that there was a significant and positive direct influence between work ability, leadership, and compensation on motivation of environmental staff
The performance of environmental management staff in starred hotels in Batam City is reflected in the level of fulfillment of the quality standards of wastewater treatment plants (WWTPs) that are met and permits obtained by star hotels in Batam City, such as the number of starred hotels not equipped with WWTPs and if there are test results. laboratory against waste water has not met the required quality standards
The reason for this study is due to the need for empirical data on variables that have an effect on environmental management staff in achieving good performance, and research has never been conducted on environmental management in several star hotels in Batam City, Indonesia
Summary
The establishment of hotels, especially small ones, has increased dramatically in the decade of the 20th century. In the organizational relations of the company's human resources, the form of compensation was felt to be lacking given to environmental management staff in efforts to manage the environment, lack of motivation from the managers of star hotels in Batam in providing and operating the wastewater treatment plant, and environmental management staff performance has not been achieved in an effort to control the environment In this context, this study seeks to analyze several variables that determine environmental management performance in star hotels in Batam City, namely work ability (X1), leadership (X2), compensation (X3), motivation (Y), and performance (Z). The reason for this study is due to the need for empirical data on variables that have an effect on environmental management staff in achieving good performance, and research has never been conducted on environmental management in several star hotels in Batam City, Indonesia
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