Enterprise Architecture Assessment and User Satisfaction Model Estimate in Statistical Organizations of African Countries

PurposeThe purpose of this paper is to investigate the organizational factors and human motivations affecting information systems and information technology (IS/IT) usage and user's satisfaction in an Arabic country.Design/methodology/approachThe study develops a research model that links three organizational factors (top management support – TMS, availability of training, and user's involvement) to IS/IT usage and end‐user's satisfaction via the mediation of TAM beliefs (usefulness and ease‐of‐use) by 382 IS users. The model was examined through the LISREL.FindingsThe results indicate that IS/IT usage and user satisfaction is largely influenced by perceived usefulness. Among the organizational factors, TMS was found to have the strongest effect on IS/IT usage and user's satisfaction, followed by availability of training and user involvement.Research limitations/implicationsThis study focuses on perceptions of respondents from public organizations who have had high experience with IS/IT. These perceptions are based on a one‐time survey. For better validity, a longitudinal study with additional variables is needed.Practical implicationsThis study is useful for practitioners who want to increase and boost system usage and user's atisfaction in the Arab region.Originality/valueThis paper highlights the motives of IS/IT usage and user's satisfaction in the Arab world and to educate researchers about how IS/IT is perceived by end‐users in Kuwait.

The outsourcing of information systems and information technology (IS/IT) has become a prevalent practice in both developed and emerging economies, with the aim of achieving economies of scale and competitive advantages. In general, an IS/IT outsourcing deal concerns an agreement or contract (service level agreement or SLA) between parties in which one party (the vendor organization) agrees to deliver certain services to another party (the customer organization). The outsourcing literature is persistently reporting high failure rates in IS/IT project outsourcing and suggests that the IS/IT project outsourcing process is a complex maneuver. However, it is likely that due to inappropriate strategies and short-sightedness, at least a third of IS/IT outsourcing projects fail to deliver intended targets. For decades, in numerous fields, the issue of complexity has been addressed by applying the concept of modularity. Modular architecture is a key aspect of the concept of modularity. An in-house team of skilled individuals possessing expertise in architectural and systems integration knowledge may help to achieve competitive advantage by effectively managing complexity. In addition to achieving economies of scale, the customer organization may also achieve agility and flexibility by combining the advantages of modularity and outsourcing. This study examines the feasibility of applying the concept of modularity in the context of IS/IT project outsourcing with the aim of further expanding its scope. The findings of empirical analyses of four cases suggest that numerous aspects of the concept of modularity are relevant in the context of IS/IT project outsourcing. The ‘modular architecture’ has emerged as one of the most relevant and was identified in three out of the four analyzed cases. It implies that the ‘modular architecture’ aspect ought to receive greater attention when designing or planning a new IS/IT outsourcing project. The authors argue by stating that the present study has provided support for the point of view that engineering concepts such as modularity can be applied with substantial relevance to research domains which are predominantly considered from an IT management-perspective. Perhaps the use of the same concept, i.e., modularity, at both the technical and management level will provide a common vocabulary and may be even more to achieve better alignment between both levels and contribute to realizing more successful IS/IT outsourcing projects in the future. However, at the very least, a common vocabulary should help in collaboration between researchers at both levels to advance the research and practice in IS/IT project outsourcing, to which this is an invitation. It would be a contribution to the new and emerging research area focusing on applying engineering concepts to the design of enterprises, coined Enterprise Engineering. In addition to theoretical contributions, this study has implications at a practical level by providing an alternative lens for the CIO’s to analyze their future IS/IT projects.

The Delphi method has been used widely in clarifying decision-making based on the opinions of experts in all research areas. This study focuses on Information Systems and Information Technology (IS/IT) research area. Its aim is to explore the use of the Delphi method in topics related to IS/IT as a forecasting tool. A sizeable amount of research has been examined about IS/IT using the Delphi method. This work proposes a guideline for applying the Delphi method in IS/IT studies based on a literature review of high impact IS/IT papers that apply Delphi with a view to answering forecasting questions. This guideline defines the most relevant aspects which should be considered when applying this method. Previously, the authors conducted a literature review of 2502 articles from different research topics to obtain evidence about the diffusion of the Delphi method in IS/IT compared to other areas.

Crisis in Management Accounting Curricula: The Unclear Role of Information Systems and Information Technology

Batik is a work of art that takes a long time to make. The steps of making batik start from the stage of pouring ideas, making sketches, the design process, drawing patterns, the canting process, coloring, melorod, and finally the finishing stage so that it becomes a batik cloth. One example of a batik company that exists, especially in Sokaraja, Banyumas Regency is Rumah Batik Anto Djamil. Rumah Batik Anto Djamil has obstacles in its business processes, the obstacles are Information Systems and Information Technology (IS/IT) that have not been used optimally and IS/IT that have not been integrated with each other. Efforts to overcome the obstacles that exist within the company, an IS/IT strategic plan is needed that is right on target, which is based on the current situation in the company. The purpose of making an IS/IT strategic plan itself is to integrate business operational objectives with IS/IT strategic objectives in the company. The ward and peppard method is used in IS/IT strategic planning to manage obstacles that can hinder the company's operations because ward and peppard focuses on business needs within the company and has clear and precise strategic steps. McFarlan Strategy Grid, Value Chain, PEST, and SWOT analysis are analyzes that will later be used for IS/IT strategic planning in this research. IS/IT strategic planning document is the result of this research. This research also produces a portfolio application for Rumah Batik Anto Djamil within the next five years which will facilitate the business and production processes at the Rumah Batik Anto Djamil

The purpose of this paper is to consider how resource-based theory can be used to explain success with the adoption and use of information systems and information technology (IS/IT) in manufacturing small and medium-sized enterprises (SMEs). A number of authors have explored the applicability of resource-based theory to the IS/IT domain, mainly at a conceptual level. Overall they infer that the key differentiators for long-term successful IS/IT deployment reside within the internal context of an organisation, based on organisational competences. This paper is based on in-depth case study research in 12 Portuguese manufacturing SMEs, which identified two factors that, from the empirical evidence, appeared to be the determinants of the different levels of success in IS/IT adoption and use. These factors were also primarily associated with the internal context of the organisations. Therefore, the findings were analysed from the perspective of resource-based theory, to understand why and how the attributes of these factors caused the differential levels of IS/IT success in the firms studied.

PurposeThe paper aims to contribute to ongoing research which emphasises the expanding role of information systems and information technology (IS/IT) as an enhancer of service delivery.Design/methodology/approachIn order to explore the practical utilisation of IS/IT in the enhancement of service delivery, a case study was adopted as the preferred research methodology. The case focused on one of the biggest telecommunications IS/IT service providers in the UK.FindingsThe study shows that the delivery of service experiences to customers by firms operating in service provider‐intensive environments is challenged by the multi‐dimensional nature of service.Practical implicationsThe interest lies in the question of the “true” role of IS/IT in service delivery. In particular, the paper explores key thematic elements that underlie enhanced IS/IT delivery.Originality/valueExploration of the utilisation of IS/IT to enhance service delivery is framed within extant services science and service research literature.

We live in a macroeconomic period which is impacted by major technological changes. Organizations continue to invest heavily in new Information Systems and Information Technology (IS/IT) as a vehicle to increase productivity and add value to their business. Investment in IS/IT is not only acquiring technology, but above all investing in change. Difficulties in justifying investments in IS/IT are often the cause for uncertainty regarding expected benefits and are often identified as being one of the most critical management issues. In the literature, it is common to find reports about IS/IT investments that failed to achieve the expected results and benefits. Benefits Management approach (BM) tries to overcome this gap through a management process cycle that enhances the potential benefits from the planned use of IS/IT. In the authors' case study, BM was applied to an IS/IT initiative that radically changed the way an internal printing process is carried out, with the added advantage of producing greater environmental and economic sustainability. This study also shows that the application of BM can contribute to increasing the degree of benefits realization and value from investments in IS/IT initiatives.

Over the last decade, an increasing number of firms are undertaking actions to reduce their environmental impact. As information technology and information systems have permeated most business activities, they offer an important opportunity to solve the environmental problems. Green information technology and information systems (ITIS) have become one of the latest considerations to reduce energy consuming of IT operation and business operation. This paper makes a definition of green IT and green IS based on the prior literature, and concludes the three aspects of green ITIS adoption motivations: regulations, competitiveness and ecological responsibility. Next, the paper explores the role of business strategy in the process of green ITIS application, which can be classified into proactive strategy and reactive strategy. Finally, the paper proposes a green ITIS adoption model including the factors of business strategy, and three aspects of green ITIS motivations under the instruction of technology-organization-environment (TOE) framework.

This work analyses the strategy of outsourcing information systems and information technology (IS/IT), considering the different activities comprising the IS/IT area. The literature on IS contains numerous works that analyse outsourcing, very few of which examine the relationship with the different types of capabilities in the IS/IT area and their strategic value. Most works centre on the motives for, and advantages of, the strategy of outsourcing the IS/IT area, while scant attention has been paid to the study of the long-term consequences of outsourcing. This work develops a theoretical model which is applied to the hotel sector and which shows that hotels following a more intensive outsourcing strategy develop fewer managerial capabilities related to knowledge in the management of IS/IT resources. This negative relationship extends to other types of capabilities typical of the area and to certain organisational capabilities. A negative relationship is also observed between the level of outsourcing and the strategic value given to the IS/IT area, which may lead to a lower potential for the development of competitive advantage.

Information systems and information technology (IS/IT) services are often outsourced to external partners for multiple reasons. The outsourcing literature is persistently reporting high failure rates in IS/IT project outsourcing. Literature suggests that the IS/IT project outsourcing is a complex maneuver, but unfortunately, none of the proposed remedies (mitigating actions) have considered addressing the complexity related issue in IS/IT project outsourcing. This paper explores the concept of modularity, as it has been applied in many other fields in order to manage complexity and enhance agility/flexibility. This paper presents a case study conducted at a Belgian organization involved in technology services and is part of a research project consisting of four cases. This study illustrates a systematic approach, how the concept of modularity can be applied in identifying ‘couplings' which may be responsible for increasing complexity to IS/IT project outsourcing. This study is a first attempt to gain insight into this phenomenon.

Over the last decade, the popularity of incorporating advances in information systems and information technology (IS/IT) has been steadily growing. IS/IT can improve the delivery for better intervention and treatment with many different mental illnesses; however, there appears to be great potential for IS/IT in the context of young adults with mental disorders such as Attention Deficit Hyperactivity Disorder (ADHD). ADHD affects approximately 11% of the university population; negatively impacting students' academic performance, study skills, and social life. The study design outlined in this paper suggests a possibility for the role of IS/IT in the delivery of treatments and management of ADHD in university students to be examined with the view to introduce IS/IT into the traditional treatment context. This research involves collecting data from psychologists in the form of semi-structured interviews and a grounded theory methodology using multiple cases is adopted.

Information systems and information technology (IS/IT) services are often outsourced to external partners for multiple reasons, but the main drivers are savings in cost, access to specialized expertise and technology, and focus on core competencies. The outsourcing literature is persistently reporting high failure rates in IS/IT project outsourcing. Literature suggests that the IS/IT project outsourcing is a complex maneuver, but unfortunately, none of the proposed remedies have considered to address the complexity related issue. It has been revealed from an in-depth literature review that the concept of modularity has been applied in many other fields in order to manage complexity and enhance agility/flexibility. The research objective of this study is to explore whether and how the concept of modularity can be applied in the context of IS/IT project outsourcing. Applying a newly developed systematic approach, this study analyzed two cases using the lens of modularity in order to understand and identify the relationship between the concept of modularity and IS/IT project outsourcing.

As globalisation opens up local markets for global competition, Information Systems and Information Technology (IS/IT) make it increasingly simple to elicit, process and transfer complex data anywhere instantly. Taken together, globalisation and IS/IT radically increase the complexity and turbulence of most industries, putting increasing demand on the flexibility and responsiveness (strategic agility) of incumbent organisations. This study addresses to what extent IS/IT act as an antecedent of organisational agility. At this end, a quantitative perspective was employed using a 33-variable 5-point Likert scale survey instrument where variables were grouped according to a 4D construct representing the four strategic dimensions of agile competition by Goldman, Nagel and Preiss (1995). A condensed version of the survey was pretested by 24 attendees at a European IT conference whereas the full survey was taken by 145 members of a European IT user group. The study makes the following contributions: (1) A validated and calibrated research instrument that can be used to diagnose and benchmark IS/IT leverage within organisations, (2) An overview and a graphical presentation of IS/IT leverage within European sectors and regions, measured along the four strategic dimensions of agile competition and (3) Empirical support for the viability of Goldman, Nagel and Preiss's (1995) agility definition.

Digital transformation in the education sector requires institutions such as SMA Negeri 1 Purwoasri Kediri to adopt a structured and strategic approach in managing Information Systems and Information Technology (IS/IT). Fragmented systems, duplicated data, and inefficient services have become major challenges that hinder optimal performance and service delivery. This study aims to design an Enterprise Architecture (EA) using the TOGAF Architecture Development Method (ADM) framework to address these issues comprehensively. The research method combines observation, Focus Group Discussions (FGDs), and a structured analysis through TOGAF ADM phases—Preliminary, Architecture Vision, Business Architecture, Information Systems Architecture, and Technology Architecture. An evaluation of the institution’s current IS/IT condition was conducted using the EA Capability Maturity Model (EA-CMM) Scorecard. The results indicate that the school has a relatively strong foundation in IT governance (level 4/Managed), but still shows limitations in methodology usage, supporting tools, and human resource competencies, with an average score of 2.71 (Under Development). Business process mapping identified several priority systems, including student admission (PPDB), e-report cards, and digital libraries, alongside supporting systems such as inventory and asset management. The overall system effectiveness rate is 72.5%, these findings align with previous studies highlighting the urgency of integrated systems in schools. The study provides practical implications, including recommendations for phased implementation of EA, continuous training for human resources, and the development of an embedded EA model tailored to the needs and conditions of secondary educational institutions, ensuring sustainability and adaptability in the long term.