Enhancing library services with artificial intelligence: A framework for an automated news delivery system

Artificial intelligence is increasingly being integrated into library services. This paper explores the integration of Artificial Intelligence (AI) in Nigeria's library services. It highlights the use of AI for enhancing information retrieval, automating routine tasks, and personalizing user experiences. The paper was based on chronological review of some literatures, current initiatives and provides insights into the evolving landscape of AI in Library Services. while emphasizing the potential for improved efficiency, accessibility and user satisfactions. Sufficient focus is on how AI technologies including machine learning and natural language processing are reshaping the organisation and accessibility of Library resources. It further discusses the potential benefits of AI in cataloguing, recommendation systems, and user engagement. The findings contribute to understanding how libraries can strategically leverage AI to meet the evolving needs of patrons in the digital age. Additionally, it addresses challenges that hinge on data quality and the need for digital literacy. The paper concluded that the integration of artificial intelligence (AI) in libraries represents a significant opportunity to modernize and enhance library services in Nigeria and beyond. The paper recommended library management should invest in training their staff to understand and utilize AI technologies effectively. This includes providing workshops, seminars, and online courses on AI fundamentals and specific AI applications relevant to library services.

The rapid evolution of Artificial Intelligence (AI) technologies presents a transformative opportunity for libraryservices, particularly within African universities. This study employed a comprehensive bibliometric analysis to map the trends and patterns and the impact of AI in enhancing library services in African universities. A total of616 datasets from Scopus (Elsevier), spanning from inception to 2023, were extracted, analysed, and visualisedusing tools like MS Excel, Harzing’s Publish or Perish, and VOSviewer. An information specialist crafted the requisite keywords and verified the final search strategy. The results indicate an increasing trend in publicationsfocused on AI’s role in enhancing library services within African universities. China, the United States, India, andNigeria are the most influential countries in this research domain, contributing 162 (23.41%), 132 (19.08%),32 (4.62%), and 26 (3.76%) publications, respectively. Wuhan University of Technology emerged as the mostinfluential institution, with seven (2%) publications. Citation analysis highlighted S. Gupta and S.K. Gupta (2019) and A.M. Cox et al. (2019) as the most cited articles in this field, with 147 and 130 citations, respectively. Keywords analysis revealed that “university libraries”, “libraries”, “data mining”, and “artificial intelligence” were the most frequently used author keywords, appearing in 171 (7.63%), 168 (7.49%), 120 (5.35%), and 117 (5.22%) publications, respectively. Co-occurrence analysis identified six clusters of interconnected concepts, thematically organised around libraries, data mining, academic libraries, artificial intelligence, deep learning, and machine learning. The results reveal a growing interest in AI-driven solutions for cataloguing, digital resource management, user interaction, and predictive analytics, highlighting both the benefits and challenges faced by African university libraries. The study concludes with practical recommendations for policymakers and library managers to optimise AI adoption and suggests avenues for future research to further enhance library services on the continent.

This study explores the adoption, applications, usage, training, challenges, and future perception of generative artificial intelligence tools among university librarians in the GCC region. The research aims to assess and evaluate artificial intelligence integration in various library services and operations, identifying training and institutional gaps and exploring librarians’ future perspectives on impact of GenAI in the libraries and their roles. The research employs a descriptive quantitative approach using an online survey targeting librarians working across higher education in the GCC region. The structured survey included questions related to demography, multiple choice responses for selection of AI tools and the application of these tools, and a Likert scale involving construct on measuring AI adoptions, training requirements, challenges and future perspective on GenAI technologies. A total of 160 participants were included in the study and various statistical analysis such as descriptive analysis, independent sample T-test and one way ANOVA tests were conducted to identify the key trends and group differences. The key finding revealed a widespread adoption of generative AI technologies with ChatGPT, Google, Gemini, and Microsoft Copilot being the most frequently used. The study found that librarians were using GenAI tools for various services including answering research queries, summarizing articles, research writing, information retrieval, and enhancing library services. Regardless of high adoption rates, the study highlights significant gaps in training and institutional support for AI technologies, with many librarians relying on self-based training to upskill themselves due to lack of structure AI training programs and institutional support. A country wise analysis revealed UAE, Saudi Arabia and Qatar have made substantial investments in AI training and infrastructure whereas Oman, Bahrain, and Kuwait are lagging. Key challenges include AI content accuracy, data privacy concerns, ethical risks such as bias and plagiarism. The study also found some gender related significant differences primarily related to their tasks. Despite the concerns related to the changing role of librarians and job loss, librarians in GCC reflected a positive and optimistic attitude despite toward AI applications in library and expected strong support from institutions in terms of investment in training and infrastructure for AI technologies. The study provides deep insights into the current state of GenAI adoption in universities libraries across the GCC region, highlighting the regional disparities in AI training and institutional support. It contributes toward the growing literature on AI literacy in Library & information science and offers practical recommendations for academic institutions, policymakers and library & information science professionals to bridge the gap in artificial intelligence skills and competencies and foster responsible use of AI integration in library services.

Objective. This paper discusses the capabilities and implications of Artificial Intelligence (AI) in Nigerian academic libraries. The study emphasizes the importance of libraries using new technologies to improve their operations and services, especially in developing countries like Nigeria. Methods. The research conducted a literature review to examine the capabilities of AI in libraries and its impact on academic libraries. Results. Various AI tools such as natural language recognition, robotics, big data, and machine learning were identified. AI can revolutionize library services, improve information quality, increase productivity, and provide virtual assistance. However, there are challenges to the adoption of AI in Nigerian academic libraries, including high costs, resistance to change, poor network connectivity, privacy and ethical implications, and a lack of supportive cultures. To fully exploit the benefits of AI, libraries must develop plans and policies, train librarians with the necessary skills, and address the challenges associated with AI adoption. Conclusions. AI holds great advantages to enhancing library services in Nigeria, but careful planning and preparation are needed.

PurposeThis study aims to explore the transformative potential of integrating artificial intelligence (AI) and the metaverse into academic libraries, envisioning a future where personalized, immersive and accessible user experiences redefine the traditional concept of libraries. The purpose is to analyse the synergy between AI and the metaverse in enhancing library services and user interactions.Design/methodology/approachThe study uses a literature review approach to synthesize current knowledge on AI, the metaverse and their integration into academic libraries. It delves into the functionalities of AI in cataloguing, personalization and predictive analysis, coupled with the immersive experiences offered by the metaverse. The design envisions metaverse-infused academic libraries as digital spaces hosting AI-driven virtual assistants, personalized learning paths and collaborative environments.FindingsThe integration of AI and the metaverse in academic libraries presents opportunities for personalized learning experiences, efficient resource management and global collaboration. The findings suggest that the synergy enhances accessibility, inclusivity and efficiency in library services, albeit with challenges such as the digital divide, privacy concerns and technical complexities.Originality/valueThis study contributes to the discourse on the future of academic libraries by proposing a comprehensive vision of metaverse-infused libraries empowered by AI. It underscores the originality and value of the integration, emphasizing the potential for personalized, interactive and globally accessible learning and research environments.

The purpose of this study is to measure the information and communication technology (ICT) skills of library and information science professionals considering it as a predictor of enhanced library services. The study also finds out which ICT skill is the best predictor for better library services. A questionnaire was designed to collect data from librarians at university libraries in Punjab, Pakistan. Four constructs – computer skills, information storage skills, information retrieval skills and online utility software skills – were taken as the independent variables and a construct measuring library performance was taken as the dependent variable. After checking all assumptions, a multiple regression was run to predict the dependent variable from the independent variables. Further, comparison among the independent variables was made to check the level of contribution towards library performance. The regression model shows that the explanatory power of ICT skills for enhanced library services is slightly high, which indicates that a higher level of ICT competency among librarians is important for enhanced library services. Furthermore, the beta coefficient illustrates that the contribution of information retrieval skills towards enhanced library services was relatively high compared with the three other ICT skills. The study concludes that ICT skills are a prerequisite for better library services and the professional development of librarians.

Artificial intelligence (AI) revolutionizes traditional library services by offering opportunities for effective and quality service delivery through AI-powered systems. Artificial intelligence has the potential to automate many library operations and services to provide 24/7 assistance to library users in meeting their information requirements. Hence, libraries tend to integrate artificial intelligence into their operations and service delivery. This can be further verified by reviewing the current state of knowledge regarding artificial intelligence and libraries. Therefore, the objectives of the study were to find the current status of knowledge regarding the application of artificial intelligence for library services and to investigate the research gaps in the application of artificial intelligence for library services. The study followed the Systematic Literature Review (SLR) methodology and the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines.The review revealed that extensive research studies were focused on discovering different library services and operations where AI can be utilized to enhance the effectiveness and efficiency of service delivery, and challenges faced by libraries in using AI tools. The study further recognized areas where studies are lacking which include different AI tools for library service delivery, smart libraries, natural language processing, AI-powered Chatbots, ethical considerations of AI, education and personalized learning, digital library and Distributed Artificial Intelligence, AI for participatory library service, future of libraries in the age of AI, AI Literacy. Hence, the findings provide some implications for future research regarding artificial intelligence and libraries.

The speed of technology adaptations has made it necessary to provide the latest tools to facilitate students in academic libraries. However, the available library services are not used effectively and efficiently by the students. Unattractive library services have been identified as the problems that make the library incompetent in serving and delivering successful library services to the students. This paper attempted to explore the perception of undergraduate students regarding possible use of tablet computer for library services in the academic library. Quantitative approach is adopted with the structured questionnaire has been distributed to 155 undergraduate students. The result shows that the acceptance of a tablet computer by the students is satisfactory and has a good perception to enhance library services. Many students have responded that the tablet computer is an interactive and innovative way to use library services. This paper makes a significant contribution to the academic library services by clarifying the usefulness of tablet computer and the importance of having ICT application for enhancing library services in Malaysia. This paper provides evidence on the use of ICT application by the undergraduate students in retrieving information and their attitudes toward applying ICT application in the academic library.

As artificial intelligence (AI) technologies become increasingly prevalent in libraries, it is crucial to understand how they shape the delivery of services and influence the interactions between users and library resources. This study evaluated the extent to which AI has influenced library services in African universities. It assessed whether these institutions have fully embraced and integrated AI technologies to enhance their library services. The researcher conducted an integrative systematic review to identify and map articles published between 2020 and 2024, using specified inclusion and exclusion criteria. A total of 13 articles were included for an in-depth analysis to address the issue under investigation. The findings revealed the barriers associated with AI implementation in library services, which include a lack of awareness, financial constraints, and ethical concerns. The positive initiatives associated with AI implementation in library service include virtual assistants, improved resource discovery, efficient collection management, improved accessibility by library users, and expanded access to information. The study concluded that the adoption of AI in library services in universities in Africa has the potential to be transformative. This study proposed an integrated framework for the adoption of AI in library services.

Purpose The purpose of this paper is to present the results of a survey-based study that explores the perceptions of academic library users regarding artificial intelligence (AI) in libraries. Design/methodology/approach Drawing from a previously published work, this study used a modified questionnaire containing 15 questions to gauge user perspectives on AI. The survey was distributed to academic library patrons in India through numerous digital channels. After analyzing 383 responses, the researchers used inferential statistical methods, including ANOVA and Chi-Square tests, to examine relationships between factors such as gender, age, education and knowledge of AI concepts, trends and optimism about AI. Findings Descriptive findings revealed demographic information, while statistical analyses found no significant gender- or age-based differences in perceptions of AI. However, education levels influenced AI knowledge levels. This study also explored concerns and desires related to AI in libraries. Practical implications This research provides valuable insights into academic library users’ views on AI and its potential roles in enhancing library services. Originality/value This paper contributes to the evolving field of AI in libraries by shedding light on user perspectives and identifying factors that influence these perceptions.

The integration of Artificial Intelligence (AI) into Library and Information Science (LIS) has gained significant attention in recent years, offering promising opportunities to enhance library services and user experiences. This paper presents a comprehensive review of the literature on AI in LIS, synthesizing key themes, findings, and implications from existing research. The review identifies various opportunities afforded by AI technologies, including improved information retrieval, personalized recommendation systems, virtual assistance, data analytics, and digital preservation. Scholars highlight the potential of AI to revolutionize library services, streamline operations, and promote accessibility and inclusivity. However, the review also discusses several challenges and limitations associated with AI implementations in LIS, such as algorithmic bias, privacy concerns, digital divide, cost and resource requirements, and ethical considerations, Researchers emphasize the need for careful consideration of these challenges to ensure responsible and equitable AI user in libraries. User perspectives and experiences with AI-driven library services are examined, revealing insights into adoption factors, user preferences, and concerns about privacy, data quality, and trust in AI technologies. The evolving roles and skills of librarians and information professional in the AI era are also discussed, highlighting the importance of digital literacy, data management, and ethical decision-making. Case studies and best practices showcase successful examples of AI implantation in libraries, providing valuable lessons learned and insights for library practitioners. Finally, future directions and research agenda for AI in LIS are identified, including the development of AI-driven tools are services, exploration of ethical and social implications, and interdisciplinary collaborations to advance understanding and innovation in this rapidly evolving field. Overall, the review underscores the transformative potential of AI in LIS while emphasizing the importance of addressing challenges and ethical considerations to ensure responsible AI implantation and maximize its benefits for libraries and their patrons.

The study investigated adoption and ethical use of AI for providing library services in university libraries in SouthWest, Nigeria. AI has the capacity to transform the traditional library to a smart library. The study set out to determine the extent to which university libraries adopt, and ethically use AI in service provision, as well as to ascertain the challenges encountered in adopting and ethically using AI. The study adopted the quantitative descriptive survey research method; having a study population of 496, and a sample size of 109 librarians that were selected purposively, the study analysed the data gotten from the use of questionnaire by descriptive statistical tools of tables, frequencies, and mean values. The findings showed that there is a very high extent of adoption of AI by university libraries in South-West, Nigeria for library service provision; there is a high extent of ethical use of AI for library service provision by university libraries in South-West, Nigeria; and the challenges to the adoption and ethical use of AI for library service provision are lack of technical expertise, poor internet connectivity, and data privacy and security concerns. The study concluded that the adoption and ethical utilisation of AI for library services will transform the libraries into smart libraries. The study recommended that librarians should be trained on the use of AI for library services, and there should be assistive technologies like steady internet connectivity for proper functioning of AI in library services.

The fourth industrial revolution has paved the way for emerging technologies, and among them, blockchain stands out for its unprecedented ability to create and trade value in library organizations. This research paper explores the potential application of blockchain technologies in 21st-century library services. By conducting a systematic analysis of the literature, this study examines how libraries can harness blockchain to support innovative services and meet global demands. The study suggests that the recent advancements in blockchain have led to a fourth generation of the technology, which possesses disruptive capabilities across diverse fields, including library and information science. The paper proposes that blockchain can enhance library services such as collection development, circulation services, research, data management, and storage. It is important to note that this paper represents the original ideas of the authors and does not rely on copyrighted materials. Furthermore, it highlights that blockchain remains a vast and underexplored area of research, presenting both challenges and opportunities for library professionals seeking to provide diverse library services

There are a number of important documents that provide guidance in the consideration of library services supporting nursing programs and students at a distance. Standards are available from the National League for Nursing Accrediting Commission (NLNAC), the American Association of Colleges of Nursing (AACN), and the Commission on Collegiate Nursing Education (CCNE). In addition, the Association of College and Research Libraries' (ACRL) Guidelines for Distance Learning Library Services offers interested parties another option, as do the more recently published Information Literacy Competency Standards for Higher Education. This paper reports on a survey concerning these documents and their usefulness to those planning or enhancing library services in support of distance nursing programs and students.

This study sought to examine academic libraries’ patrons’ level of awareness of, and engagement with social media in the use of academic libraries services in Ghana. The study employed the cross-sectional survey whereby quantitative data were collected from a total of 417 respondents, who consisted of students and library staff from public, private and technical universities in Ghana. Findings indicated that the academic libraries have adopted and used a number of social media applications, with Facebook and instant messaging as the most popular and frequently used platforms, for the provision and access to library services and resources as well as for contacting the academic libraries. However, the level of awareness, extent of use, as well as the level of engagement with the platforms was low as social media tools adopted by the libraries were not prevalent among the library patrons. Recommendations and conclusions based on the research findings are offered in the paper. This study uses a cross-sectional survey, with the data being collected at a specific point in time. However, due to rapid technological change and trends, future research studies could consider longitudinal studies to investigate the adoption and use of social media in academic libraries across time and environment. The analysis of social media use for academic library services from both the library staff and library patrons’ perspectives will inform decisions on how to improve the use of such platforms for effective and efficient library services delivery and access.