Abstract
This paper presents an empirically based, qualitative insight into the attitudes and response of a sample of small tourism firms in a UK national park to the challenges of sustainable tourism. The findings offer some explanation for the limited action taken by firms of this kind to improve their environmental performance and suggest that firms can be categorised according to their attitudes to sustainability. A conceptual model is developed to encapsulate the complex range of factors that underpin the different behaviour of individual firms. Implications for policy makers committed to a policy of encouraging voluntary action on sustainability are offered.
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