Employment Services for Jobseekers Needing Substantial Assistance: How We Got to Where We Are and How to Make Progress

Through the analysis of the construction of college students' employment service system at home and abroad, close to reality, this article makes an in-depth and systematic research on the college students' employment service system of Jilin University of Finance and Economics from the school of their own characteristics, social needs and the needs of college students ' growing. On the one hand, it studies on the improvement of employment guidance curriculum setting. On the other hand, it discusses how to strengthen the cultivation of students' practical ability, from four dimensions including setting the school curriculum of employment guidance, expanding counselor employment counseling, strengthening social practice and deepening the cooperation between colleges and enterprises. At last, it puts forward a construction of college students' employment and entrepreneurship service system to improve the ability of social adaptation.

From the perspective of comparison, this paper analyzes the core documents in the field of college students' employment services (the documents are from CSSCI and WOS core collection databases respectively), and uses bibliometrics and visualization technology to conduct bibliometric analysis from the aspects of the number of documents, authors, research institutions, classification of literature disciplines, etc., objectively presenting the similarities and differences of research at home and abroad. Based on the literature research of college students' employment service and the current situation in China, this paper analyzes the possible problems of employment service, and gives three corresponding suggestions: 1. Strengthen the cooperation between scholars and institutions of college students' employment service research; 2. Use a comprehensive and multidisciplinary perspective to study the employment services of college students; 3. Build a multi-level employment service goal and form of college students' employment service system.

A couple of years ago, Mike Wehmeyer set a new precedent by issuing the presidential address at the beginning of his term, rather than at the end. So, thank you Mike for establishing this tradition—I am sure that I will like it more in about 30 minutes—and thanks to all of you, who stayed to the end of the conference, for the opportunity to speak to you this afternoon to deliver my presidential address, Embracing Complexity: Community Inclusion, Participation, and Citizenship, and to serve your organization in a leadership role. It is such an honor to be here today among so many people that I consider esteemed colleagues and dear friends. I am certainly humbled by this opportunity and, frankly, a little intimidated to be speaking to a group of such distinguished leaders in the field of intellectual and developmental disabilities (IDD). My path to the American Association on Intellectual and Developmental Disabilities (AAIDD) was pretty simple. I was working for a provider organization and one of my colleagues came back from an AAIDD Minnesota meeting and mentioned planning the upcoming state conference. I told her that sounded interesting, and she invited me to the next meeting. I have been involved since that time and have always found AAIDD to be my professional home because of its multidisciplinary focus on IDD. My path to this organization should be a reminder to all of you that all it takes is a simple invitation and people respond and become engaged. I urge each of you to invite at least one of your colleagues or friends to join AAIDD. As a good steward of the role of incoming president of this organization and this task of putting together these thoughts, I did my homework. Thanks to Maggie Nygren’s help, I was able to read presidential speeches in every decade since this organization began. I started with 1894 and ended by reading every speech that I have listened to in the 20+ years I have been a member. My purpose for this task was to understand a bit of AAIDD history and to look for trends and themes that relate to the topic of my address, Embracing Complexity: Community Inclusion, Participation, and Citizenship. I can unequivocally report to you that this organization has been wrestling with these issues since its beginning; certainly in different time periods and contexts but, at the root, very similar issues. In preparing, I also consulted with living past presidents of the association to learn from them what they perceived as the most complex issues we face in the contemporary field. Now, I have to admit, part of this exercise was to validate that I was not way off base in the complexities I thought existed and planned to include in my address. To my surprise, nearly all of the living past presidents who responded to my request had remarkably similar ideas about the complexities we face, and, luckily for me, I was not way off base. Most importantly, as I prepared, I reflected on and consulted with the people with whom I have worked and learned from throughout my career who live with disabilities. Their voices and our shared experiences will certainly be heard throughout my remarks. Lastly, I consulted with the Merriam-Webster dictionary to ensure that I had a clear understanding of the words I selected for the conference theme. I was initially a bit overwhelmed and stunned at the amount of advertising that was occurring as I was consulting the online dictionary, and I was simultaneously fascinated by how this advertising changed depending on the word I was searching for. It is truly fascinating. This complex marketing was a lesson for me in the remarkable changes that have occurred in our culture since I have been a member of this association and a lesson in the power of marketing and advertising. However, as a quick reminder, or perhaps as a mini-lesson to you, here’s what Merriam-Webster had to say about the conference theme. INTELLECTUAL AND DEVELOPMENTAL DISABILITIES

The exploration of the cultivation mode and employment path of business administration talents in colleges and universities is designed for college students majoring in business administration, aiming at improving their employability and employment satisfaction. To this end, the relevant system is set up. At present, the employment service system for college students in China mainly aims at employment development, which is to facilitate the majority of college students to obtain job information matching with their majors, interests and abilities in time. Based on the fact that students of business administration majors can get more accurate information about the employment demand when using the employment service system. The spectrum clustering method is mainly used when designing the system, and a new algorithm is designed. After testing, it is found that the algorithm can improve business management professional college students' employment service system and employment information screening works better for industry and commerce management professional college students.

Based on analyzing management system and modular organizational feature of Chinese current employment service system, this paper selects typical employment service system of municipal level, applies the method and idea of Balance Scorecard, designs indicator system and circular flow process of system performance evaluation, establishes model framework of comprehensive evaluation based on the method of analytical hierarchy process (AHP), and puts forward relevant advices on performance check-up. This research outcome could not only perform performance evaluation for respective employment service agencies and respective modular organizations, but also perform comprehensive evaluation for the performance of regional employment service system. Therefore, our research has an important meaning for both the theory and the practice.

The present study contributes to the understanding of the role of two major components of the service production and delivery system in reinforcing the perceived corporate reputation. Specifically, the purpose of this study is to assess the combined effects of service offering and service employees on customers’ perception of corporate reputation. A hierarchical multiple regression with interaction analysis was performed on data collected from customers of a banking institution to assess the main effect of service offering and service employees, as well as their interactive effect on customers’ perception of corporate reputation. A significant interaction between service offering and service employees in their influence on corporate reputation was found. This results suggest that service employees intervene as a moderator variable in the relationship between service offering and corporate reputation. Furthermore, service organizations should focus on the crucial role of the service offering during the service encounter and recognize the importance of service employees in such way to reinforce customers' perception of corporate reputation. The study has limited generalization given the convenience sample and the great variety of service industries. The efficacy of the direct measures and the hierarchical multiple regression must be considered. It would be helpful to realize similar studies in other service settings and to explore the exact nature of the interaction between service offering and service employees

ABSTRACTThere is increasing recognition within welfare services, including employment services, that many participants may have histories of trauma. Research suggests that experiences of trauma not only impact individuals' psychosocial health but also vocational elements such as job performance, employability, career progression, and financial security. Yet, there is a notable lack of research detailing effective strategies for the delivery of trauma‐informed employment services nor is there a well‐established, empirically‐tested model designed to assist such disadvantaged jobseekers in achieving long‐term employment. This scoping review examines what is known regarding trauma‐informed models within employment service delivery and social security systems, with a view to directing future research, practice, and policy recommendations. A total of 596 articles were identified through a comprehensive search across social science databases; 14 articles met the criteria and were included in this review. The study found that out of the articles examined, half (n = 7) were primarily theoretical in design. There was a significant lack of empirical evidence concerning the outcomes of trauma‐informed employment services, including participants' experiences.

The increasing use of information and communications technologies among government departments and non-government agencies has fundamentally changed the implementation of employment services policy in Australia. The administrative arrangements for governing unemployment and unemployed people are now constituted by a complex contractual interplay between government departments as ‘purchasers’ and a range of small and large private organizations as ‘providers’. Assessing, tracking and monitoring the activities of unemployed people through the various parts of the employment services system has been made possible by developments in information technology and tailored computer programs. Consequently, the discretionary capacity that is traditionally associated with ‘street-level bureaucracy’ has been partly transformed into more prescriptive forms of ‘screen-level bureaucracy’. The knowledge embedded in these new computer-based technologies is considered superior because it is based on ‘objective calculations’, rather than subjective assessments of individual employees. The relationship between the sociopolitical context of unemployment policy and emerging forms of e-government is explored using illustrative findings from a qualitative pilot study undertaken in two Australian sites. The findings suggest that some of the new technologies in the employment services system are welcomed, while other applications are experienced as contradictory to the aims of delivering a personalized and respectful service.

The number of mature-age Australians registered with employment services is growing, with mature-age jobseekers spending longer unemployed and on income support than younger jobseekers. However, the role of employment services in extending working lives has so far received little attention in policy discourses on ageing and employment. This article examines the effectiveness of Australia's employment services system in supporting mature-age jobseekers, drawing upon interviews conducted as part of wider research on unemployment and underemployment in mature-age. We find that the overriding experience among mature-age jobseekers’ is of a system that exudes ‘carelessness’. We situate mature-age jobseekers’ experiences of systemic carelessness within the context of wider welfare reforms that have contributed to the de-professionalisation and routinisation of employment services’ delivery.

The present study contributes to the understanding of the influence of service employees and the tangible components of the service production and delivery system on perceptions of quality improvement efforts in a service organization. A hierarchical multiple regression with interaction analysis was performed on data collected from a convenience sample of 435 respondents in a higher education institution to assess the main effect of service employees and servicescape, as well as their interactive effect, on customers’ perception of the institution’s quality improvement efforts. The results show a significant effect of service employees, servicescape as well as the interaction between service employees and servicescape in their influence on customers’ perception of quality improvement efforts. The results also reveal that the servicescape intervenes as a moderator variable in the relationship between service employees and quality improvement efforts. Service organizations should therefore focus on the crucial role of service employees during the service encounter and recognize the importance of the servicescape, in view of increasing customers’ favourable perceptions towards the service organisation’s capability to provide better quality in order to satisfy their needs. The study has limited generalization given the convenience sample and the great variety of service industries. It would be helpful to realize similar studies in other service settings and to explore the exact nature of the interaction between service employees and servicescape. Keywords: Service employees, servicescape, quality improvement efforts

PurposeAlthough service researchers have long suggested that customer mistreatment adversely impacts service employees' outcomes, statistical integration of current empirical findings has been lacking. This meta-analysis aims to review and statistically synthesize the state of research on the relationship between customer mistreatment and service employees' affective, attitudinal and behavioral outcomes.Design/methodology/approachThe authors included 221 effect sizes of 135 independent samples from 119 primary studies (N = 47,964). The authors used a meta-analytic approach to quantitatively review the relationship between customer mistreatment and service employees' affective, attitudinal and behavioral outcomes. Meta-analysis structural equation modeling was used to explore the mediation mechanism of service employees' affective outcomes on the relationships between customer mistreatment and employees' attitudinal and behavioral outcomes. Meta-regression was applied to explore the impact of contextual-level moderators (i.e. service provider type and service delivery mode) on these relationships. Furthermore, we compared the effects of customer mistreatment with the effects of other organizational-related factors on some commonly measured employee outcomes.FindingsThe results show that customer mistreatment has a significant negative impact on service employees' affective outcomes (i.e. negative emotions), attitudinal outcomes (i.e. job satisfaction, organizational commitment, work engagement and turnover intention) and behavioral outcomes (i.e. job performance, surface acting and emotional labor). Additionally, service employees' negative emotions mediate the association between customer mistreatment and employees' job satisfaction, turnover intention, surface acting and emotional labor. Furthermore, the relationships between customer mistreatment and service employees' negative emotions and job performance are influenced by a contextual-level moderator (i.e. service delivery mode).Originality/valueThe authors contribute to the literature by providing robust meta-analytic estimates of the effects of customer mistreatment on a variety of service employees' affective, attitudinal and behavioral outcomes, as well as the different magnitudes of the effect sizes between customer mistreatment and other job-related and personality-related factors by quantifying the true variability of the effect sizes. The authors draw on current theories underpinning customer mistreatment to test a theoretical model of the mediation mechanism of service employees' affective outcomes (i.e. service employees' negative emotions) on the relationships between customer mistreatment and employees' attitudinal and behavioral outcomes. The authors explore the effects of two contextual-level factors (i.e. service provider types and service delivery mode) related to the service delivery context that may account for the variability of effect sizes across empirical studies.

Service delivery systems for assistive technology in Europe: An AAATE/EASTIN position paper

In the west region of Jilin, the crowd mainly is farmer, and the geology is mainly alkali soil. Drought prevails almost every year, and crop yields are lower and economic development lags behind relatively. In the region, a large number of farmers go into towns to work to increase income and improve the quality of life. The employment of migrant workers in west Jilin area faces many difficulties and problems, and it needs to set up relatively perfect employment information service system, which can help migrant workers obtain employment practically. This article expounds the significance of the construction of employment information service system of rural migrant workers in the west area of Jilin, then analyzes in detail the present situation of migrant workers employment service system in the west area of Jilin, and puts forward some suggestions to the service system construction, hoping to help employment of migrant workers in the west area of Jilin.Significance of the construction of employment service system of rural migrant workers in the west area of JilinThe western region of Jilin province mainly includes Baicheng City, Songyuan City and its jurisdiction. The region has poor natural conditions, dusty and dry all the year round, and the land is mainly alkali soil, the rural population is in the majority with, economic development is relatively backward, so it belongs to the typical economic less developed areas. Therefore, exploring the construction problems of employment service system of rural migrant workers in the west area of Jilin has especially important meaning:(1) The reasonable construction of employment information service system can increase the number of migrant workers of in the western region of Jilin, increase farmers' income, and improve the quality of peasants' lives. By building the employment information service system, migrant workers can see the post information in time, the number of recruitment, working place, conditions, treatment and so on, is advantageous for the migrant workers to transversely screen all kinds of work, making migrant workers have a definite object in view.(2) The reasonable construction of employment information service system can improve the employment efficiency of migrant workers in the west area of Jilin. Migrant workers come from rural areas and are not well informed of urban labor demand messages. Through reasonable construction of employment information service system, rural migrant workers can understand city labor demand information in various industries in time, and avoid detours and wrong way in the process of employment, which will make migrant workers employment more efficient and convenient.(3) The reasonable construction of employment information service system will be conducive to the construction of urbanization in the west area of Jilin. Migrant workers, using the employment information service system, can achieve highly efficient and convenient employment, on the one hand, they provide a rich labor force for the city construction in the west area of Jilin, on the other hand, they make great contributions to the improvement of urban residents living, working and living conditions, speeding up the pace of the urbanization construction in the west area of Jilin.Analysis of present situation of migrant workers employment service system in the west area of Jilin

With the number of Chinese graduates increasing year by year, graduates of Chinese general colleges and universities are facing a variety of employment problems, including the problem of reduced employment opportunities brought by the decline of the future birth population, the problem of lagging behind in the development of the employment service system of colleges and universities and the problem of structural unemployment of college and university graduates. The author analyzes the influencing factors through the higher education institutions and graduates as the main body, and on the basis of the Career-EDGE competency model, partially amends and defines it, adds the analysis of the influencing factors of the employment competency school, and puts forward the paths and methods of reforming and perfecting the existing employment service system according to the different influencing factors in a targeted way, to help improve the quality of employment services in local colleges and universities, and then hopes to be able to promote the improvement of graduation ability of college students in local colleges and universities.

Purpose– The purpose of this paper is to illustrate the recent evolution of the employment services system of a Northern Italian region (Lombardy), which was planned according to principles inspired by quasi-markets and horizontal subsidiarity theories, with a focus on its design and implementation challenges. It aims to provide practical and theoretical insights for the design of public services’ governance systems that similarly feature public-private competition and/or cooperation and users’ freedom of choice.Design/methodology/approach– The paper reviews and integrates previous empirical research analysing the programmes that are part of the recent evolution of Lombardy’s employment services system, in order to draw insights and lessons.Findings– The paper suggests areas where closer scrutiny and related intervention is warranted on the part of the institution in charge of the system’s design (in this case the regional administration), especially in terms of appropriate design of incentive mechanisms for partnership creation, and adequate consideration of the equity implications of the chosen solutions.Originality/value– The paper may be of interest to public officials aiming to implement systems with similar characteristics (public-private competition vs collaboration, users’ freedom of choice), in order to consider challenges and possible implications of their decisions during the planning phase. From a theoretical perspective, this case suggests that reliance on freedom and responsibility, both on the demand and the supply side, may not be adequate to reach the desired outcomes, and may produce negative equity implications. Focused partnerships may be more effective, but may experience similar shortcomings from the viewpoint of equity.