Employer‐Sponsored Voice Practices in South Korea: When do Employees Believe it Is Worth Speaking up?

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ABSTRACTIn South Korea, traditional indirect voice mechanisms are being replaced by formal direct voice mechanisms controlled by employers: employer‐sponsored voice practices (ESVPs). This creates an opportunity to encourage employees to speak up about issues related to their work; however, the mere presence of ESVPs tells us little about how employees experience these management practices. Building from signaling theory, we develop a multilevel employee voice process model to investigate how an organization's ESVPs are associated with employees' perceived ESVPs and, in turn, employee perceptions of voice efficacy and voice safety. We suggest that this process is further moderated by the organizational climate for employee participation. A cross‐level investigation of employee voice perceptions involving 476 employees across 22 organizations in South Korea was conducted. The results show that organizational ESVPs are indirectly positively related to employee perceptions of voice efficacy via perceived ESVPs, while the same pattern was not found for employee perceptions of voice safety. The results further demonstrate a moderation effect of participative climate on the relationship between perceived ESVPs and employee perceptions of both voice efficacy and safety. The findings have important implications for both employee voice theory and practice.

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  • 10.5465/ambpp.2014.10598abstract
Employee Voice: Are We Speaking a Different Language?
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  • Paula K Mowbray + 2 more

Employee voice has been studied across a diverse range of disciplines, generating an extensive body of literature on the topic. However, its conceptualization across the disciplines has differed, resulting in a lack of integrative theories and frameworks on employee voice. The main objective of this paper is to conduct a multi-disciplinary review of the academic research on employee voice, to show where there is an opportunity to adopt and adapt the findings and research on employee voice within alternate disciplines, and to demonstrate how this may lead to a common conceptualization of employee voice. This review focuses on an analysis of the Human Resource Management and Organizational Behavior disciplines’ conceptualization of employee voice, beginning with the identification of where the two disciplines diverged in their concept and study of employee voice. Further, it maps their commonalities and differences, on the basis of motive, content, mechanism, target and management of voice. Finally, it identifies opportunities to incorporate the alternate disciplinary perspective and proposes a conceptual model that acknowledges both formal and informal voice. It is proposed that the consideration of formal and informal employee voice in future studies will enable the integration of voice research within the Human Resource Management and Organizational Behavior disciplines, which in turn will assist in the development of a holistic framework on employee voice.

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